Esthetic and Nail Technician Lead

Grand View Lodge•Nisswa, MN

15d•$17 - $20•Onsite

About The Position

Grand View Lodge is looking for an experienced, people-focused spa professional to serve as the Esthetic & Nail Department Lead. This role involves performing esthetic and/or nail services, supporting scheduling, training, service quality, inventory, guest recovery, and day-to-day operational flow. The lead will partner with Spa Leadership to maintain luxury standards, consistent guest experience, and a strong team culture. This position is ideal for someone who takes pride in their craft, enjoys developing others, and is ready for increased ownership within a world-class resort spa.

Requirements

Current Minnesota esthetician, cosmetology, or nail technician license as required for assigned services.
Minimum 2 years of spa, salon, nail, esthetic, or luxury guest-service experience.
A high school diploma or equivalent is required.
Strong technical service skills with a commitment to luxury guest care, sanitation, and treatment consistency across both esthetics and nail disciplines.
Excellent organizational, communication, and follow-through skills; you stay calm and solutions-focused under pressure.
Comfort using Book4Time, Hotel Effectiveness, ALICE, timekeeping tools, and basic email and reporting functions.
Physical ability to stand for extended periods and lift or carry up to 25 lbs.

Nice To Haves

Prior lead, training, mentoring, or supervisory experience preferred; you're comfortable coaching peers with professionalism and confidentiality.
Experience with retail, inventory, product management, vendor relations, menu development, or spa events is a strong plus.

Responsibilities

Perform esthetic and/or nail services as scheduled, modeling guest journey standards and service excellence for your team.
Lead daily stand-up meetings and maintain consistent department communication across service, product, and operational topics.
Assist with scheduling in Book4Time and Hotel Effectiveness, managing coverage needs, adjustments, call-outs, and appointment flow to keep the day running smoothly.
Support onboarding, new-hire training, ongoing education, vendor trainings, service protocol updates, and department SOPs.
Monitor technical quality, sanitation standards, room readiness, and treatment consistency; coach team members proactively and document concerns with Spa Leadership.
Maintain clean, fully stocked, and guest-ready treatment rooms, equipment, retail shelves, back-bar areas, and supply stations across both departments.
Assist with guest recovery; resolving difficult situations professionally, ensuring concerns are addressed and documented appropriately.
Partner with Spa Leadership on team check-ins, recognition, attendance communication, timeclock edits, and accountability follow-through.
Support the development and rollout of new services, menu descriptions, promotions, packages, events, and retail and back-bar opportunities.
Maintain retail conversion at 25% or higher; champion ongoing retail recommendation training and additional development modules as needed.
Work with skincare vendor representatives to schedule trainings and incentives that keep the team current and engaged.
Assist with monthly inventory, product research, ordering, receiving, vendor relations, ALICE tickets, and facility follow-up.
This is a resort hospitality role; a flexible schedule including weekends, holidays, peak periods, and special events is required.
Other duties as assigned.