Estate Specialist - Montreal, QC

Scotiabank • Montreal, QC

1d • Onsite

About The Position

Contributes to the overall success of the Estate Department, Investment Support in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

In this role, the incumbent will champion a customer-focused culture, deepen client relationships, and leverage broader Bank relationships, systems, and knowledge. They will contribute to the effective functioning of the team by identifying unusual items and escalating accordingly, assisting with training new team members, and actively participating in coaching, skill builds, huddles, and brainstorming sessions. Participation in consultations with partners for technology enhancements and process improvements is also key. The role involves providing insight, guidance, and advice to customers on the estate settlement process, discovering customer needs, actively listening, and identifying opportunities for business development referrals. Reviewing all incoming documentation and correction requests to ensure accuracy and adherence to bank policy and government legislation is crucial. Developing and maintaining expert knowledge of all aspects related to estates administration, including operational processes and procedures, as well as day-to-day banking, lending, and investment processes and procedures, is required. The incumbent will understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. They will actively pursue effective and efficient operations, ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations regarding operational risk, regulatory compliance risk, AML/ATF risk, and conduct risk. This includes responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Guidelines for Business Conduct. The role also champions a high-performance environment and implements a people strategy that attracts, retains, develops, and motivates the team by fostering an inclusive work environment, communicating vision/values/business strategy, and managing succession and development planning.

Requirements

• Working knowledge of web-based applications (Windows, MS Office, etc)
• In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere.

Nice To Haves

• Estates Administration Certification
• Mutual Fund Licensing (IFIC, CSC)
• Post-Secondary Education

Responsibilities

• Support all Canadian Branches and Contact Centres Nationally
• Support all Estate Customers Nationally
• Provide insight, guidance and advice to customers on estate settlement process.
• Review of all incoming documentation and correction requests to ensure information is correct and actioned within bank policy and government legislation.
• Develop and maintain expert knowledge of all aspects related to estates administration, including operational processes and procedures, as well as, day to day banking, lending and investment processes and procedures.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Champions a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.
• Deal effectively with Branch/customer complaints, referring to a Manager/Supervisor where necessary, to ensure resolution is obtained to the complete satisfaction of all parties involved, the Customer, the Bank, and Customer Transaction Support department.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree