Estate Server

Meadowood Napa Valley•Saint Helena, CA

14d•Onsite

About The Position

At Meadowood Napa Valley, we are committed to creating the premier experience of California Wine Country cuisine. Through gracious hospitality, thoughtful service, and an unwavering attention to detail, we aim to exceed the expectations of every guest. Our Estate Servers play a vital role in delivering a seamless and elevated dining experience across multiple outlets, reflecting the refined yet welcoming spirit of Meadowood. The Estate Server is a dynamic, hybrid role responsible for delivering exceptional food and beverage service across multiple outlets, including Terrace Café (pool service), Forum (fine dining), and Banquets (events and private functions). This role requires versatility, strong service intuition, and the ability to adapt service style—from relaxed and approachable to polished and formal—while consistently embodying Meadowood’s standards of excellence. The Estate Server serves as an ambassador of Napa Valley hospitality, creating memorable experiences that inspire guests to return.

Requirements

Minimum 2–4 years of food & beverage service experience
At least 1–2 years in fine dining or luxury hospitality preferred
Ability to obtain: TIPS Certification
Ability to obtain: California Food Handler Certification
Ability to adapt service style across multiple outlets
Strong multi-tasking and organizational skills
Knowledge of food, wine, and beverage service
Ability to work efficiently in both independent and team-based environments
Strong verbal communication skills in English (bilingual a plus)
Ability to engage guests confidently and professionally
Basic POS and computer knowledge
Strong cash handling and basic math skills
Ability to stand and walk for extended periods
Ability to lift and carry trays (up to 25 lbs.)
Frequent bending, lifting, and movement throughout shift
Flexible schedule including: Days and evenings, Weekends and holidays
Ability to work across multiple outlets based on business needs

Nice To Haves

Experience in high-volume or event service (banquets) is a plus
Familiarity with Napa Valley and luxury hospitality standards preferred

Responsibilities

Welcome and engage guests with warmth and professionalism
Provide attentive, personalized service tailored to the outlet and guest experience
Anticipate guest needs and respond promptly and thoughtfully
Handle special requests with care and attention to detail
Ensure guest satisfaction throughout the dining experience
Communicate guest feedback, comments, or concerns to leadership
Execute proper steps of service across all outlets: Terrace Café / Pool: relaxed, efficient, and personable service; Forum: refined, detail-oriented, fine dining service; Banquets: structured, team-driven service for events and functions
Take accurate food and beverage orders and deliver in a timely manner
Maintain strong knowledge of menus, wine, cocktails, and resort offerings
Prepare and present checks accurately; process payments per standards
Complete opening, closing, and side work duties as assigned
Set, clear, and reset tables; maintain clean and organized service areas
Polish and maintain service ware (glassware, flatware, china)
Assist with event setup, breakdown, and furniture/equipment movement
Collaborate with team members across departments to ensure seamless service
Attend pre-service meetings, trainings, and departmental meetings
Follow all Meadowood policies and service standards
Maintain knowledge of California liquor laws and responsible alcohol service
Uphold safety, sanitation, and emergency procedures
Protect company property and minimize breakage