Estate Host Concierge

Meadowood Napa Valley•Saint Helena, CA

23d•$26 - $29•Onsite

About The Position

Meadowood Napa Valley provides an enhanced guest recognition and referral program building on our 50-year legacy of strong and impactful relationships, cultivating frequent and loyal patrons who choose to call Meadowood Napa Valley their home and center for wine and cultural enrichment in Napa Valley. Meadowood Estate Hosts and the Concierge Team are the main points of contact for each Meadowood guest before, during, and after their stay. Guests experience a true sense of gracious and personalized hospitality, feeling as if they have been welcomed into our home, and that their motivations for visiting Napa Valley are seen and fully nourished with an expert level of planning and care.

Requirements

2-3 years Hotel/Hospitality Leadership Role
Hotel Operating Systems – i.e., V1 or Opera
Outlook, Excel, Word
Concierge Itinerary Building Tools
Driver’s license
Wine Education or Knowledge - Court of Master Sommeliers, WSET or equivalent working experience

Nice To Haves

Bachelors or Associates Degree (preferred)

Responsibilities

Create personalized experiences that foster guest loyalty by serving as a dedicated point of contact and building meaningful relationships through a deep understanding of each guest’s preferences and motivations.
Conduct thoughtful pre-arrival outreach and post-stay follow-up while maintaining an organized and accurate database of loyal guests to support meaningful, ongoing relationships.
Provide a warm welcome, property orientation, and itinerary overview upon arrival
Craft immersive, highly personalized itineraries, including record of guest feedback to continuously elevate future experience
Identify opportunities to surprise and delight guests through thoughtful recognition of milestones and special occasions
Respond to telephone calls and emails in a timely, professional manner while maintaining consistent and thoughtful communication throughout the guest journey
Collaborate across all resort departments to ensure a seamless luxury experience
Uphold Forbes standards across all guest interactions and service touchpoints
Cultivates and strengthens relationships within the Napa Valley community, including wineries, restaurants, art organizations, and transportation partners
Stay ahead of trends in wine, culinary, fitness, and cultural experiences to elevate guest offerings
Meet monthly outreach goals that promote on-property amenities (Spa, Dining, Wine Center, Fitness, Tennis)
Become proficient in all hotel systems, programs, and procedures
Participate in all required trainings and complete assigned coursework
Adhere to all departmental and property-wide standards and protocols