Concierge

Willow Valley Communities•East Lampeter Township, PA

12d•$15 - $16•Onsite

About The Position

Willow Valley Communities (WVC) is seeking a friendly, professional Full-Time, Part-Time, and PRN Concierge Team Member to serve as the welcoming face of our community. In this role, you'll play a vital part in creating a warm, safe, and inviting environment for Residents and guests while supporting communication, administrative functions, and community operations. If you're organized, service-minded, and enjoy building meaningful connections, this could be the perfect opportunity to join our mission-driven team!

Requirements

Experience using Microsoft Office.
A high school diploma or GED and six months of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

Create a warm, inviting, professional, and safe environment for Residents and guests.
Welcome visitors, provide information and directions, and connect guests with the appropriate personnel.
Answer and direct incoming telephone calls, take messages, and assist callers efficiently and courteously.
Facilitate communication using two-way radio systems with Team Members throughout the community.
Stay informed about Willow Valley Communities resources, publications, and intranet updates to assist Residents, guests, and callers.
Ensure key boxes remain secure and key issuance procedures are properly followed.
Support the Resident move-out process by accepting keys and processing associated documentation.
Serve as backup support for emergency phone calls, Simplex system alarms, and emergency communications.
Coordinate communication with the Manager on Duty, Maintenance Team Members, Team Leaders, and department representatives as needed.
Process reservation requests, changes, and cancellations.
Assist with transportation scheduling, reservations, and communication for WVC transportation services.
Submit maintenance requests for WVC properties and Residents.
Submit IT service requests for WVC computers and phones.
Utilize Microsoft Office and learn additional software, databases, and web-based applications.
Receive, sort, and distribute USPS and internal mail.
Collect, sort, and notify Residents of package arrivals.
Operate copiers and fax machines and ensure supplies are adequately stocked.
Secure and maintain the safe, process service payments, and reconcile daily cash box receipts.
Prepare memos, letters, schedules, correspondence, reports, and other requested documents.
Follow established Concierge Desk procedures and daily operating practices.
Perform a variety of clerical duties, including copying, scanning, faxing, and collating materials.