Estate Ambassador

OVID Napa Valley•St. Helena, CA

15h•Onsite

About The Position

OVID Napa Valley, located on Pritchard Hill, crafts limited-production wines and is seeking an Estate Ambassador. This role is crucial for bringing the OVID experience to life by welcoming guests with warmth, authenticity, and care, while guiding intimate tastings and estate visits. The Estate Ambassador acts as a steward of the guest experience, creating thoughtful, personalized visits that reflect the estate's character and building meaningful connections. The position involves hosting tastings and tours, supporting the daily operations of the estate, and contributing to a hospitality program focused on precision, consistency, and genuine connection.

Requirements

Naturally attentive and composed, with a genuine interest in people and a curiosity for wine
Bring a thoughtful, detail-oriented approach to your work and understand that exceptional hospitality is defined by consistency, intention and care
Comfortable engaging with discerning guests, take pride in your work and value being part of a small, focused team
2–3 years of experience in luxury hospitality or high-touch guest service
Strong interpersonal and communication skills
Confident, professional presence aligned with a luxury environment
Interest in wine, with a desire to deepen knowledge of viticulture and winemaking
Availability to work weekends and holidays

Nice To Haves

Experience with CRM systems and Microsoft Office preferred

Responsibilities

Host intimate tastings and estate tours aligned with OVID’s hospitality standards
Create welcoming, tailored experiences that reflect a quiet, elevated approach to service
Guide guests through wine selections with clarity and authenticity
Share knowledge of OVID’s vineyard, winemaking and philosophy in an engaging and approachable way
Maintain tasting spaces and guest areas with careful attention to detail
Support private tastings, events and daily hospitality operations
Develop genuine connections with guests, collectors and trade partners
Conduct thoughtful follow-up and outreach to maintain engagement over time
Capture guest preferences and insights to support a highly personalized experience
Collaborate with the team to create opportunities for meaningful guest interaction
Assist with daily setup and breakdown of tastings and tours
Support order processing, inventory coordination and guest record management
Help maintain a seamless flow of the guest experience throughout the day
Partner with winemaking and marketing teams to stay current on wines and estate activity
Contribute to a collaborative team environment focused on continuous refinement