Estate Ambassador (PT, On-Call)

Joseph Phelps•St. Helena, CA

3d•Onsite

About The Position

Joseph Phelps Vineyards, renowned for producing world-class wines, seeks a passionate and dedicated Estate Ambassador to join our dynamic team. We are committed to excellence in every aspect of our operation, from grape growing and winemaking to sales and, most importantly, hospitality. If you share our values of excellence, growth, respect, and gratitude, and are committed to providing exceptional guest experiences, we invite you to become part of the Joseph Phelps family. As an Estate Ambassador, you will be the face of Joseph Phelps Vineyards, creating memorable and luxurious brand experiences for our guests. You will achieve this by delivering unparalleled customer service and showcasing our exceptional wines and winery estate.

Requirements

3-5 years of experience in the hospitality industry, with a focus on luxury service.
Proven public speaking and facilitation skills, with the ability to engage large groups.
Exceptional active listening skills, with the ability to understand and respond to diverse guest needs.
Excellent interpersonal skills, with the ability to lead, follow, and collaborate effectively.
Self-motivated with the ability to identify and resolve issues independently.
Highly developed organizational, time management, and communication skills.
Ability to multitask, work independently, and thrive in a fast-paced team environment.
Exceptional communication skills and the ability to lead and motivate others.
Ability to foster team dynamics and synergy across departments, optimizing resource potential.

Nice To Haves

Expertise in Commerce 7 and Tock software.

Responsibilities

Conducting elevated tastings and promoting the sale of wine and non-wine products at our Home Ranch.
Managing purchasing transactions (including ship sales, daily cash operations, and wine club enrollments).
Showcasing expertise in Commerce 7 and Tock software.
Supporting hospitality special events both on and off-premises.
Upholding Joseph Phelps Vineyards' commitment to providing world-class customer service, ensuring every guest feels welcomed and valued.
Greeting all visitors to the Historic Winery with warmth and professionalism.
Conducting engaging and informative tours and tastings in a manner consistent with our brand's luxury image, catering to diverse audiences, including trade professionals and VIP guests.
Continuously expanding wine and industry knowledge through relevant publications and interactions with winery and vineyard teams.
Artfully describing wines, winemaking techniques, and winery history, answering guest questions with expertise and enthusiasm.
Actively engaging with guests to foster relationships and encourage purchases, providing personalized recommendations.
Seeking out external opportunities to promote the Joseph Phelps Vineyards brand and attract new visitors.
Clearly and enthusiastically communicating Wine Club benefits to all visitors, striving to achieve conversion rate objectives.
Collaborating closely with the Wine Club and E-commerce teams to stay informed about shipments, events, and promotions.
Promoting Phelps Preferred Wine Club membership.
Pouring wines with precision and grace for various tasting experiences.
Managing complex purchasing transactions, including ship sales, international sales, Phelps Preferred enrollments, and inventory transfers.
Providing support for hospitality special events as needed, ensuring seamless execution and guest satisfaction.
Embodying cultural values of Excellence, Growth, Respect, and Gratitude in all interactions.
Maintaining the cleanliness, organization, and overall ambiance of the Guest Center, reflecting a commitment to luxury.
Operating the point-of-sale system with accuracy, processing cash and credit card transactions.
Addressing and resolving customer issues related to service, products, or personnel with professionalism and empathy.
Managing email and phone correspondence with visitors, ensuring timely and helpful responses.
Serving as the point of contact for customer service inquiries following visits.
Ensuring wine is properly stocked and accurate daily inventories are maintained.
Maintaining an adequate inventory of glassware, wine, and support materials.
Overseeing the daily set-up and break-down of the Tasting Room and Terrace, including seating arrangements.
Ensuring that the daily opening checklist and all tasks are completed efficiently and effectively.