Esports Student Supervisor

SJSU Student Union•San Jose, CA

3d•Onsite

About The Position

The Student Union, Inc. is a 501(c)(3) nonprofit auxiliary that maintains three major facilities at San Jose State University in downtown San Jose, California. These facilities include the Diaz Compean Student Union Building, the Provident Credit Union Event Center, and the Spartan Recreation and Aquatic Center. The Student Union, Inc. functions as part of the Student Affairs Division on campus, and is governed by a Board of Directors made up of a student majority, faculty, and administrators. The Student Union, Inc. of San Jose State University supports the development, growth, and well-being of students and the campus community by providing diverse programs, desired services, and quality facilities to enhance the collegiate experience. Under the direct supervision of the Esports and Gaming Manager, the Esports Student Supervisor is responsible for providing general supervision in relation to Esports and Gaming within Spartan Recreations and is responsible for providing excellent customer service and has a solid understanding of Esports programs and services. The Esports and Gaming Student Supervisor is responsible to support Student Union, Inc. mission to connect, engage, and inspire Spartan pride within the SJSU Community.

Requirements

Current First Aid/CPR/AED certification, American Red Cross preferred. Online certifications will not be accepted. (May be obtained as part of training/onboarding.)
Must be a matriculated SJSU student and continuously enrolled at least half-time during the academic term. Half-time is defined as follows: Enrollment Status Half-time Units Undergraduate and Post baccalaureate Students 6.0-8.0 hours/semester

Nice To Haves

Previous experience working in a competitive sport, e-sport, or team operations environment.
Knowledge of Esports and/or team operations
Basic understanding of Twitch/OBS/X/Instagram/YouTube along with other streaming and content related programs
Knowledge of program policies and procedures and ability to manage situations which require resolution and problem solving.
Experience in computer applications such as: Google Suite (Gmail, Docs, Slides, Sheets, Forms, etc.), Microsoft Office (Word, Excel, PowerPoint, etc.)
Computer skills - knowledge of Adobe Creative Cloud (Illustrator, Photoshop, InDesign, Lightroom, Premiere Pro)
Strong customer service and interpersonal skills, ability to manage conflicts.
Maintain a professional appearance and attitude.

Responsibilities

Support Esports Department with general duties including, but not limited to: Serves as the first point of contact; answers questions, provides directions and assists staff, students and guests in-person, by phone and email in a positive and supportive manner.
Scheduling functions, coordinates with clients regarding space needs, policies and procedures, reservations process, verbally or in writing.
Supervision of esports and gaming events held within and outside of the Esports facility
Assists with information gathering and the approval process for student groups, campus departments and other entities looking to reserve spaces within the Esports and Gaming facility.
Assist with operational duties within the Esports and Gaming facility
Facilitate general team operations for all supported titles within the Esports department, including but not limited to: Insuring all supported titles are signed up for competitions
Process of entry fees and relay any related documents to the Esports and Gaming Manager
Assist with recruiting and tryout process for all supported titles
Oversee online interactions via Discord
Schedule computer stations for practice times within the Esports and Gaming for supported titles
Managing stream production and content for supported titles, including but not limited to: Ensure quality production of streamed events for supported titles
Scheduling of stream events for supported titles
Recording, editing, and posting of content on social media for supported titles
Conceptualizing, composing, designing, and delivering digital marketing media and graphic design materials.
Work alongside Esports and Gaming Manager to ensure both stream and social media goals are being met for the program
Confidentiality when working with esports assets and equipment, including but not limited to logins, digital files, and records.
Provide basic IT support to production staff, including troubleshooting hardware and software issues.
Assist in the setup and maintenance of production-related IT systems and equipment.
Liaise with the IT department for escalated technical issues and system upgrades.
Responsible for enforcing SRAC and University policies and procedures.
Attend all regularly scheduled staff meetings, training days, and workshops.
Perform other duties assigned.