eSports Program Assistant

City of Aurora•Aurora, CO

1d•Onsite

About The Position

The City of Aurora's Esports program is seeking a new teammate for its control room. This role is for individuals with a passion for technology and the ability to lead, functioning as a Guild Leader for the programs. The position involves ensuring servers run smoothly, troubleshooting glitches, mentoring competitors, and making participants feel like VIPs. The role requires constant community engagement, relationship building, and promotion of the expanding program. The Esports Program Assistant will be involved in the day-to-day activities of esports programming, including programs, classes, camps, drop-in sessions, and events. This is a Variable Hour Non-Benefit Employee position, working fewer than 29 hours per week and does not provide medical benefits, but earns sick leave in accordance with the Healthy Families and Workplace Act.

Requirements

High School Diploma or GED (or on track to complete)
At least 16 years of age.
Working knowledge of sports and how games are played, officiated, and managed.
Ability to regulate crowd, coach, participant, officials/referee behavior.
Ability to effectively meet and deal with the public and to handle stressful situations in a professional and respectful manner.
Strong organizational and interpersonal skills.
The ability to establish and maintain effective working relationships with employees, citizens, and private organizations.
The ability to respond to customer inquiries and complaints in a timely manner.
The ability to handle sensitive and stressful situations with tact and diplomacy.
Communicate effectively both verbally and in writing.
Ability to recognize, analyze and implement needed organizational systems.
A Colorado Driver's License with a good driving record.
You will have the opportunity to occasionally use your own personal equipment (i.e. Vehicle, cellphone, laptop, tools, etc.) during the course of your employment.

Nice To Haves

eSports experience is preferred but not required.
Customer Service experience preferred.

Responsibilities

Leads the day-to-day activities of the esports programming including programs, classes, camps, drop-in and events; facilitates esports camps events.
Expands and maintains internal and external professional partnerships needed to facilitate esports programs, classes, camps, and events.
Develops and maintains positive and healthy relationships with participants and the community by actively engaging with them and responding to their needs and interests.
Assuring facility or site set up including support personnel are prepared for day(s) event(s).
Assists with the development, implementation, and tracking of a marketing strategy for esports programming.
Consolidates and collects all records of payments/fees for programs and outstanding balances.
Handles cash and utilizes point-of-sale software to complete transactions.
Performs administrative tasks, completion of enrollment forms, tracking attendance, activity registration, account maintenance, account creation, and account collections.
Performs customer service duties such as greeting guests and answering questions in person and over the phone; explains Parks and Recreations programs and services.
Coordinates and schedules facility usage and maintenance.
Can trouble-shoot minor problems, propose solutions, and establish work-orders.
Performs other related duties as assigned.

Benefits

Sick leave in accordance with the Healthy Families and Workplace Act
Well-Funded General Employees Retirement Plan
Light rail station minutes away
On-site fitness center and overall employee well-being programs
Internal educational programs to assist with career advancement
Access to innovation workspaces
Competitive total compensation package
Rich benefits package with low employee costs
Generous paid leave program
100% funded Employee and Family Care Leave Program
Retirement pension plan and 457b plans available
Subsidized recreation center pass, on-site fitness centers and wellness programs
Continued education and career advancement opportunities