ESM Tech Lead

HEXAWARE • United States,

14h

About The Position

Senior ServiceNow ITSM Developer with 10+ years of IT experience and 7+ years of hands-on ServiceNow development expertise. This role involves designing, developing, and supporting ServiceNow ITSM modules, configuring and customizing various platform elements, developing integrations, collaborating with stakeholders, performing troubleshooting and optimization, and providing technical leadership.

Requirements

• Strong ServiceNow ITSM development experience.
• Expertise in JavaScript, Flow Designer, Service Catalog, CMDB, and Integrations.
• Experience with REST APIs, SOAP, IntegrationHub, and Service Portal.
• Good understanding of ITIL processes and Agile methodologies.
• 10+ years of IT experience.
• 7+ years of hands-on ServiceNow development expertise.

Responsibilities

• Design, develop, and support ServiceNow ITSM modules including Incident, Problem, Change, Request, Service Catalog, and CMDB.
• Configure and customize Business Rules, Client Scripts, UI Policies, Script Includes, ACLs, and Flow Designer.
• Develop and support REST/SOAP integrations, IntegrationHub, and MID Server implementations.
• Collaborate with stakeholders to gather requirements and deliver scalable solutions aligned with ITIL best practices.
• Perform troubleshooting, platform optimization, upgrades, and production support.
• Mentor junior developers and provide technical leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed