ESM Architect

HEXAWARE • United States,

5d

About The Position

Owns the end-to-end solution architecture across Workplace Service Delivery (WSD), Enterprise Asset Management (EAM), Field Service Management (FSM), and Workflow Data Fabric (WDF). Accountable for delivering a scalable, upgrade-safe, and integrated ServiceNow solution aligned to business objectives and future CMDB/CSDM initiatives.

Requirements

• 12+ years overall IT experience.
• 6+ years in ServiceNow architecture roles.
• Experience delivering enterprise-scale ServiceNow implementations.
• Exposure to WSD, FSM, EAM, IntegrationHub, and CMDB.

Responsibilities

• Define overall platform and solution architecture.
• Lead architecture workshops and design governance activities.
• Define CMDB, asset model, integration, and security architecture.
• Establish integration patterns using IntegrationHub, APIs, MID Servers, and WDF capabilities.
• Provide architectural oversight across WSD, EAM, FSM, and reporting solutions.
• Review technical and functional designs.
• Ensure OOTB adoption and minimize technical debt.
• Support project estimations, technical risk management, and deployment planning.
• Guide Future CMDB, ITAM, HAM, and CSDM alignment initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed