eServices Specialist

COAST360 FEDERAL CREDIT UNION•Hagåtña, GU

6d•Onsite

About The Position

We are seeking a detail-oriented and experienced eServices Specialist to join our team and support the safe, accurate, and efficient processing of electronic financial transactions. This position plays an important role in ACH and wire processing, fraud monitoring, card services, remote deposit capture, and electronic banking operations. The ideal candidate is a dependable, organized professional who enjoys working in a team environment, has strong attention to detail, and is committed to protecting members and providing excellent service.

Requirements

High school diploma or GED required
Three (3) or more years of related electronic services experience in a full-service financial institution, including ACH, wire processing, card services, fraud monitoring, or similar functions; or equivalent combination of education, training, and experience
AAP (Accredited ACH Professional) certification required
Valid driver's license required
Strong attention to detail and ability to handle sensitive, high-risk transactions
Excellent communication, organization, problem-solving, and interpersonal skills
Ability to train others and demonstrate leadership in a team environment
Knowledge of electronic banking operations, applicable regulations, policies, and procedures
Ability to maintain confidentiality and exercise sound judgment when handling sensitive member and transaction information

Responsibilities

Processes and reviews ACH originations, incoming ACH transactions, and domestic and international wire transfers
Monitors daily fraud alerts and contacts members regarding potential fraudulent activity
Reviews and clears escalated OFAC alerts and processes Notices of Reclamation
Supports card embossing, card inventory, remote deposit capture, check scanning, and share draft processing
Trains and provides guidance to eServices Officers on electronic banking products, services, procedures, and transaction processing
Assists with ATM, EFT, direct deposit, payroll deduction, automatic transfer, and other electronic services
Assists with reports, audits, internal controls, and departmental process improvements
Provides support to member centers and helps resolve electronic services questions and issues
May provide team leadership and assist with supervision in the absence of the eServices Supervisor or Support Services Manager
Promotes compliance, security, accuracy, and exceptional member service
Cross-sells credit union products and services
Performs other duties as assigned