eServices Relationship Officer

Rio Grande Credit Union•Albuquerque, NM

15h•Onsite

About The Position

The eServices Relationship Officer is responsible for processing new accounts, member service requests, teller transactions and assist with loan questions through electronic delivery channels. Assists in creating an environment and culture to make members dreams come true.

Requirements

Up to 6 months of related experience.
High school degree or equivalent.
Ability to effectively present information and respond to questions from managers, members, and the general public.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge of Symitar software used to perform member transactions.
Knowledge of Spreadsheet software and Word Processing software.

Nice To Haves

Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Collects and evaluates all relevant information prior to making job-related decisions. Presents well-considered alternatives when making recommendations. Makes decisions in a timely manner. Communicates with all affected parties prior to implementing decisions.
Maintains appropriate, professional boundaries with all peers, subordinates, supervisors, managers, vendors, and guests. Understands what appropriate, professional boundaries are and models these boundaries to others.
Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.

Responsibilities

Open new accounts and perform new member onboarding process.
Perform and resolve routine account-related requests, inquiries, and issues.
Process and verify deposits for cash and checks, withdrawals, transfer and loan payments.
Answer routine loan-related questions and inquiries.
Perform, prepare, and obtain all necessary verification and documentation for products and services.
Come to work every day with a member focused, passionate, and dedicated approach.
Approach every member situation from a caring, helpful, and openminded approach.
Proactively approach issues and offer creative solutions that will make doing business with RGCU easier.
Ensure that all accounts and transactions are reviewed for the appropriate red flags.
Report all suspicious activity to the Risk Management department via the compliance group email.