eServices Officer

COAST360 FEDERAL CREDIT UNION•Hagåtña, GU

7d•Onsite

About The Position

The eServices Officer works under the guidance of the eServices Supervisor and is responsible for accurately and promptly processing electronic banking transactions. These include payroll deductions and direct deposits, electronic fund transfers, ACH transactions, ATM replenishment and monitoring, automatic transfer authorizations, check scanning and share draft processing, wire processing, fraud monitoring, debit card services, and remote deposit capture. The role also processes related returns, exceptions, vouchers, and correspondence, monitors team email, and may cross-sell credit union products and services. Other duties may be assigned.

Requirements

High school diploma or GED.
At least two years of related member/customer service experience in a full-service financial institution, or a combination of formal training and experience.
Knowledge of applicable laws and regulations regarding electronic services.
Ability to work interdependently with staff while verifying work practices and procedures.
Effective interpersonal skills in a team environment; leadership ability; and a professional attitude and appearance.
Ability to read and interpret operating and maintenance instructions and procedure manuals; write routine reports and correspondence; and communicate effectively orally and in writing.
Ability to perform arithmetic with whole numbers, fractions, and decimals, and calculate rates, ratios, and percentages.
Ability to follow written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Valid driver’s license.
Ability to operate standard office equipment and tools, including a postage machine, fax machine, telephones, photocopier, and typewriter, and use appropriate current computer software such as Microsoft Office.

Responsibilities

Process payroll deduction and direct deposit records and prepare transmittals to government agencies.
Post incoming ACH transactions; review and process ACH exceptions, returns, WSUD-related returns, and stop payments.
Set up manual ACH originations and process host, online banking business, and retail ACH origination files.
Monitor ATM balances and terminal-level posting reports; place service calls; prepare replenishment reports; complete balancing and statistics reports; and update the EDC file.
Assist with dual custody and site visits as necessary.
Set up automatic transfer authorizations for savings and checking accounts.
Review and scan checks for processing, and process returned check deposits.
Process incoming share draft items, exceptions, and returns.
Receive, review, and process incoming and outgoing domestic and international wires.
Review fraud alerts daily and contact members as needed.
Review and process debit card exceptions.
Perform transactions affecting general ledger accounts and prepare daily vouchers.
Review check images for remote deposit capture and process items.
Receive, review, and process return mail related to eServices.
Monitor team email and respond or refer messages as appropriate.
Receive and process third-party payroll postings.
Cross-sell credit union products and services.
Perform other duties as assigned.