ESD Program Manager

State of Vermont • Waterbury, CT

5d • Hybrid

About The Position

The ESD Program Manager will be responsible for building and supervising a team of 5 DCF Housing Case Managers who will provide direct support to participants staying in emergency housing. The position will work closely with the DCF Housing Call Center Director, the General Assistance Director and team, AHS Field Services, and collaborate with internal teams, community partners, and service providers to ensure participants receive high-quality, coordinated support. Responsibilities include providing staff supervision, conducting field visits, monitoring service quality, supporting program implementation, and representing DCF in collaboration with community organizations and other state partners. This position will be based in Waterbury, providing a central location for travel throughout the state to support case managers working in hotels and other community settings. The role offers a balance of office, field, and collaborative work, making it an excellent opportunity for someone who enjoys leadership, relationship building, problem-solving, and creating new systems that improve services for Vermonters. ESD is looking for someone to join this team who: demonstrate empathy, concern, and respect for all customers, thrives in a busy work environment, has experience working with individuals who may be distraught and emotional, enjoys working on a team and supporting a team of individuals who are determining eligibility and providing case management services, and is open to learning new technology.

Requirements

• Three (3) years as a Benefits Program Specialist, Reach Up Case Manager or other similar related job experience in ESD.
• Candidates must pass any level of background investigation applicable to the position.
• Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.
• Tact and perseverance are necessary incumbent skills.

Nice To Haves

• Demonstrate empathy, concern, and respect for all customers
• Thrives in a busy work environment
• Experience working with individuals who may be distraught and emotional
• Enjoys working on a team and supporting a team of individuals who are determining eligibility and providing case management services
• Open to learning new technology

Responsibilities

• Building and supervising a team of 5 DCF Housing Case Managers
• Providing direct support to participants staying in emergency housing
• Working closely with the DCF Housing Call Center Director, the General Assistance Director and team, and AHS Field Services
• Collaborating with internal teams, community partners, and service providers
• Ensuring participants receive high-quality, coordinated support
• Providing staff supervision
• Conducting field visits
• Monitoring service quality
• Supporting program implementation
• Representing DCF in collaboration with community organizations and other state partners

Benefits

• 80% State paid medical premium
• Dental Plan at no cost for employees and their families
• Flexible Spending healthcare and childcare reimbursement accounts
• A State defined benefit pension plan
• A deferred compensation 457(b) plan
• 11 paid holidays each year
• Generous leave plan
• Flexible schedule (many jobs also allow for a flexible schedule)
• Low cost group life insurance
• Tuition Reimbursement
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed