ESD Program Manager

State of Vermont•Waterbury, VT

7d•Hybrid

About The Position

The ESD Program Manager will be responsible for building and supervising a team of 5 DCF Housing Case Managers who will provide direct support to participants staying in emergency housing. The position will work closely with the DCF Housing Call Center Director, the General Assistance Director and team, AHS Field Services, and collaborate with internal teams, community partners, and service providers to ensure participants receive high-quality, coordinated support. Responsibilities include providing staff supervision, conducting field visits, monitoring service quality, supporting program implementation, and representing DCF in collaboration with community organizations and other state partners. This position will be based in Waterbury, providing a central location for travel throughout the state to support case managers working in hotels and other community settings. The role offers a balance of office, field, and collaborative work, making it an excellent opportunity for someone who enjoys leadership, relationship building, problem-solving, and creating new systems that improve services for Vermonters. ESD is looking for someone to join this team who demonstrates empathy, concern, and respect for all customers, thrives in a busy work environment, has experience working with individuals who may be distraught and emotional, enjoys working on a team and supporting a team of individuals who are determining eligibility and providing case management services, and is open to learning new technology.

Requirements

Three (3) years as a Benefits Program Specialist, Reach Up Case Manager or other similar related job experience in ESD.
Must have private means of transportation available for necessary travel.
Tact and perseverance are necessary incumbent skills.

Nice To Haves

Demonstrate empathy, concern, and respect for all customers
Thrives in a busy work environment
Experience working with individuals who may be distraught and emotional
Enjoys working on a team and supporting a team of individuals who are determining eligibility and providing case management services
Open to learning new technology

Responsibilities

Building and supervising a team of 5 DCF Housing Case Managers
Providing direct support to participants staying in emergency housing
Working closely with the DCF Housing Call Center Director, the General Assistance Director and team, and AHS Field Services
Collaborating with internal teams, community partners, and service providers
Ensuring participants receive high-quality, coordinated support
Providing staff supervision
Conducting field visits
Monitoring service quality
Supporting program implementation
Representing DCF in collaboration with community organizations and other state partners