Escrow Specialist
About The Position
The Escrow Specialist helps protect members, the credit union, and loan portfolios by ensuring tax and insurance obligations are accurate, timely, and compliant. This role reduces risk, resolves complex escrow issues, and creates a smoother servicing experience for borrowers and internal partners. The Escrow Specialist will be the go-to escrow resource for tax and insurance questions that directly affect members and loan servicing outcomes. They will work across vendors, agencies, and internal partners to solve meaningful, time-sensitive problems. This role offers the opportunity to build specialized expertise in escrow servicing, insurance, taxes, flood requirements, and compliance expectations. The specialist will make a visible impact by helping prevent delinquencies, coverage issues, and unnecessary member disruption. The role stays engaged through a mix of research, account analysis, vendor coordination, system updates, and project support.
Requirements
- 2 years of experience in mortgage loan servicing
- General knowledge of all areas of mortgage lending policies, guidelines, terminology, and procedures
- Calculator and general office equipment skills
- Computer literate with proficiency in MS Word, Excel, and Outlook
- Superior customer service skills, ability to communicate complicated escrow issues to internal and external customers
- Ability to prioritize to meet daily deadlines
- Ability to work well under pressure and meet deadlines
- High school diploma or equivalent
- Applicants must be currently authorized to work in the United States on a full-time basis.
Nice To Haves
- 2 years of experience managing escrow accounts, including automated billing and tax and insurance payment processing
- Ability to type 40 wpm
Responsibilities
- Ensure escrow tax and insurance records are accurately established and maintained in the servicing system.
- Resolve tax, insurance, flood, and force-placed coverage issues by partnering with vendors, agents, taxing authorities, and internal teams.
- Disburse escrow-related tax and insurance payments on time to help prevent delinquencies, coverage gaps, and member impact.
- Analyze escrow accounts and process surplus notifications and disbursements in accordance with servicing requirements.
- Verify vendor data, billing reports, payees, and documentation to support accurate escrow administration.
- Serve as a knowledgeable point of contact for internal and external escrow inquiries, providing research-based resolutions.
- Support regulatory and BSA-related compliance by following required policies, procedures, training expectations, and red-flag awareness.
Benefits
- Medical, dental, and vision insurance
- Pension
- Paid time off and company holidays
- Tuition reimbursement
- Bonus opportunity up to 4%
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
