Escrow Specialist II

Trustmark Bank • Pearl, MS

4d • Onsite

About The Position

The purpose of this position is to process all automatic mortgage payments, assumptions, address/name changes, deceased borrower notifications plus assist with the verbal payoff quote processing. Additional duties may apply to assist the Escrow Department and customers as needed.

Requirements

• High school diploma or GED
• 2+ years of customer service experience as a Teller, accounting clerk, cashier, data entry clerk, Customer Service, or similar role
• 2+ years of mortgage servicing experience
• Detail oriented and highly organized
• Ability to work independently, and prioritize multiple tasks
• Ability to meet deadlines
• Possess good written and verbal communication skills
• Practical and functional computer knowledge to include Excel, Word, Email, and Internet research
• Open and receptive to change and must have the ability to operate in a fast-paced environment
• General math skills and ability to analyze information
• Data entry-alpha and numeric (test required)
• 10-key (test required)
• Professional and respectful demeanor with all internal and external customers always

Nice To Haves

• Basic understanding of escrow preferred

Responsibilities

• Set up/Cancel automatic drafts for customers and process a daily exception report
• Process Ownership changes (death certificates, name changes, assumptions)
• Process Return Mail & Address Changes
• Assist with the verbal payoff quotes from the Trustmark Branches and customers
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED