Escrow Specialist II

Pennsylvania Housing Finance Agency•Harrisburg, PA

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Description Regularly works on tasks that are varied and complex. Applies full range of specialized skills and job knowledge; frequently adapts procedures, techniques, tools, materials, and/or equipment to meet specialized needs; may serve as lead; performs broad and/or focused assignments under general supervision; originality and ingenuity are often required to help establish procedures in functional area; relies on experience and judgment to plan and accomplish assigned tasks. This Escrow Specialist II handles various tasks related to the escrow function of mortgage servicing, especially as it pertains to real estate taxes. This position requires exceptional customer service skills and the ability to handle customer inquiries and complaints that come through the Escrow phone queue in a professional and courteous manner. Organizational and planning skills are very essential in order to prioritize and meet deadlines when processing Tax Files, researching tax claims, tax refunds, and other tax related issues that arise. Qualifications Experience EEO Statement As an employer, PHFA is committed to having a workforce that is diverse and reflects the residents that it serves. We strive to maintain a workplace where all employees and applicants for employment receive equal opportunities in all aspects of employment. There are numerous policies in place at PHFA to help us honor this commitment. The Pennsylvania Housing Finance Agency is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, disability, family status, gender, national origin, political affiliation, race or religion. Diversity Statement PHFA values, honors and commits to the equitable treatment and elimination of discrimination in all forms. We are committed to the diversity of all staff, and in all programs and services offered. Invitation to Join Our Team! We are always excited to meet and collaborate with new talent in our industry. Join us now and let's work together to achieve success. We look forward to meeting you and building something great together. The Pennsylvania Housing Finance Agency offers affordable homeownership and rental apartment choices to support people with special housing needs, low- and moderate-income families, and older adults.