Escrow Product Specialist

IDBNY•New York, NY

2h•$150,000 - $175,000•Hybrid

About The Position

IDB offers Escrow Deposit programs to meet the needs of commercial customers and businesses. Our business outreach includes reaching out to 1031 Exchangers, Lease Security (Landlord/Tenant), Attorney Escrow and other Escrow type customers to grow deposits. IDB is seeking a talented candidate for a role that will own the product lifecycle of the bank’s deposit escrow sub-accounting platform (Agiletics/Web Escrow). The Escrow Product Specialist professional with system knowledge must combine both product planning and marketing to our commercial business clients. The ideal candidate will help working with platforms, strategy and monitoring the overall Escrow programs, including development of product strategy, ideation, road-map creation and reinforcement of the current operational framework across the Web Platform. The Escrow Product Specialist position must contribute to complex aspects of a project including servicing and enhancing the client experience.

Requirements

Jack Henry Agiletics / Web Escrow subject matter expertise is required
Salesforce and Silverlake user experience and or similar environments required
Ability to deliver software development/integration projects that cover front-end, backend, online and offline processes is required
Must have excellent and efficient skills using MS Excel and PowerPoint tools
Bachelors degree required with strong academic background

Nice To Haves

Previous Escrow platform development, product management/development is preferred; 3-5 years of relevant experience
Prior experience in financial services industry in the escrow and/or servicing commercial real estate business lines is preferred
Diverse problem-solving experience, such as experience with strategy groups/consulting or related functions a plus
Experience working in product development and management environments a plus
A track record demonstrating a high level of personal initiative, strong work ethic, proactively setting and achieving challenging goals, ability to work independently, ability to manage multiple tasks simultaneously, and demonstrating entrepreneurial leadership
Masters in data science and development helpful
Treasury Management Services knowledge in other products is preferred as the role will help support the sales and servicing efforts in other Treasury Management Services areas in an overflow/backup capacity.

Responsibilities

Work with business teams to increase cross-sell by assessing product demand/client needs of existing clients and opportunities to increase sales through new client acquisition
Supports sales division to acquire new business and reach deposit goals
Help onboard and train new customers on Web Escrow platform
Coordinate responses for internal and external partners by having a strong client service mindset
Provide ongoing training sessions for Sales and client facing groups
Interface and coordinate with processing teams in operations, technology and business lines for client issues, troubleshooting of problems and identified/necessary product and process enhancements
Provide enhancement/remediation recommendations to mitigate future risks to products and platforms
Maintain organized retention of documentation
Contribute to product strategy and development/maintenance of a detailed roadmap
Help lead end-to-end product development/innovation for Web Escrow Portal and deposit program
Determining integration points across business lines and external partnerships to enhance platform capabilities
Independently structure own work tasks and work collaboratively with partners (internal and external)
Provide recommendations for ways to create additional value from new offerings
Interface as one of the primary contacts for the Bank with the Agiletics/Web Escrow vendor.
Prepare and present product update presentations to relevant parties, including senior management and business lines. Requires strong verbal and written communications skills.
Collaborate with technology partners on product development lifecycle
Structure and oversee quantitative analytics using data sets
Support other Treasury Management related products (e.g. Cash Management, cards, F/X) in an overflow/back-up capacity.
Ensure work aligns to the overall initiative objectives and strategic priorities