Escrow Officer, California, Default Services - REO

ServiceLink•Irvine, CA

7d•$24 - $32•Onsite

About The Position

ServiceLink, a leading provider in the mortgage services industry, is seeking a professional Escrow Officer with a solid work history. This role involves coordinating workflows and processes, providing status updates to management, and utilizing reporting and workflow tools. The ideal candidate will be responsible for the closing of files within required timelines, ensuring accuracy of closing documents, and meeting client commitments.

Requirements

The ability to professionally communicate to management the status of items/reports.
Working knowledge of real estate titles and deed preparation.
The ability to multitask.
Strong computer skills and are proficient in the Microsoft software products.
High School diploma or equivalent required.
Prior experience as an Escrow Officer or a Closing Coordinator.
Practical work experience within the mortgage loan department of a lending institution.
Working knowledge of real estate titles.
Prior experience with deed preparation and closings.
Must be able to use and have advanced computer skills and be proficient in Microsoft software products.
Ability to handle multiple tasks simultaneously.
Demonstrate good communication.
Good customer service skills.

Responsibilities

Coordinate the closing of files assigned within a required timeline and coordinate all aspects involved with the finalizing of the closing process.
Be responsible for the preparation and accuracy of closing documents in accordance with State requirements and client instructions.
Ensure that ServiceLink’s two-hour turnaround time commitment to clients is met by monitoring and prioritizing work-in-progress reports.
Review title commitment for clearance and to ensure all items are accounted for, including but not limited to: updating payoffs, taxes, and HOA.
Secure lender, seller and/or broker approval of loan closing documents.
Confirm closing dates, location, documentation, and funds due at closing with borrowers.
Resolve vendor billing issues.
Conduct bi-weekly meetings with team members and management.
Address inquiries from asset management companies, clients, borrowers, agents and internal staff.
Develop procedures to ensure an enhanced vendor, client and consumer experience is consistently delivered.
Resolve rejected documents.
Develop scripts and workflows to support and triage inbound vendor phone calls and inquiries.
Responsible for daily reports, schedules, funding, policies, rejected documents and any other assigned reports by managers.
Review effective date schedule within company policy guidelines.
Engage lender, seller, and/or broker for approval of loan closing documents and provide requested documents.
Assists in training.
Confirm closing dates, location, documentation, and funds due at closing with all parties.
Ensure all funding conditions have been met in accordance with State requirements and client instructions.
Attend assigned conference calls.
Attend and participate in bi-weekly team meetings, ensuring that you are on-time and prepared.
Update management of daily reporting status.
Work with management on team metric and file counts.
Maintain professional communication with team members, team leader, management, and clients (internal and external).
Address inquiries from clients, sellers, buyers, agents, internal staff and asset management companies professionally and in a timely manner.
Cut checks to all payees and wire funds to the seller within client directed timelines.
Confirm file setup with disbursements.
Resolve post-close issues in a timely manner, including lender, recording, and policy rejections.
Responsible for maintaining good client relationships and providing customer service.
Review and signoff on authorized items.
Perform all other duties as assigned.