Escrow Officer

HomeLight • Webster, TX

6d

About The Position

As an escrow officer, you’re the human link between our process and people. You’re there at the beginning, reviewing contracts and following instructions. You’re there in the middle, ensuring that all the associated paperwork is completed efficiently and accurately. You’re working with agents and their clients to keep the process moving forward, verifying that titles are clean, taxes are paid, and loans are funded. Finally, you’re there at the end, to ensure that no funds or property will change hands until all terms have been carried to completion. This role requires a trusted consultant, maintaining a positive, can-do attitude that gives agents and home buyers alike the confidence that their transaction is in reliable, good hands and will be completed on time. A problem solver, using your industry knowledge to identify potential issues; recognizing what’s wrong, knowing how to fix it, and avoiding unnecessary delays. A constant learner, staying on top of changing rules and regulations to avoid setbacks and enable transactions to close on time. A people reader, recognizing and adapting to an agent’s or homebuyer’s personality and mood to make them feel comfortable, even when delivering bad news; showing empathy to ease their frustration and give them confidence that you’re in their corner. A multi-tasker, highly organized, able to work a large number of contracts with numerous agents, buyers, and sellers simultaneously under deadline pressure.

Requirements

• High school diploma or equivalent
• Two to three years of escrow experience, both front- and back-end experience.
• Notary public and escrow officer license as per state regulatory requirements (Eg, in Texas, candidates are required to satisfy the qualifications established by Texas Department of Insurance to hold an escrow officer license.
• Technical knowledge of the closing process.
• Proficiency with the Microsoft Office suite.
• Strong written and verbal skills to keep agents, buyers, sellers, and all other parties up to date with the process and work with them to resolve issues.
• Adaptable to new workflows and procedures: As HomeLight expands its joint venture partnerships across Texas, this role will oversee escrow operations across multiple entities, ensuring exceptional service, operational excellence, and seamless closing experiences.

Nice To Haves

• take continuing education courses as required.

Responsibilities

• Knowing the intricacies of the contract from beginning to end, ensuring that it is closed in a timely, efficient, and error-free manner.
• Verifying all paperwork is complete so that escrow closes on time and correctly.
• Working with lenders and underwriters to ensure that all the I’s are dotted and T’s are crossed to fund and complete transactions.
• Establishing and maintaining relationships with essential industry players – agents, attorneys, lenders, surveyors, and government agencies – that enable you to smoothly manage transactions.
• Earning the confidence and trust of new agents and creating opportunities to market our business; retaining agents by providing them with white-glove service.
• Training escrow assistants to open opportunities for advancement; delegating, auditing work, answering questions, and giving direction.
• Being present at closing and making it a positive, memorable experience for agents and buyers.

Benefits

• Medical (Aetna or Kaiser), Dental & Vision (Guardian)
• Long-Term Disability & Short-Term Disability
• Hospital Indemnity Insurance, Accident Plan, and Employee Critical Illness (Guardian)
• 401k (Vestwell), Life Insurance (Guardian) & Pet Insurance (Nationwide)
• Commuter benefits are offered in certain locations
• PTO, including Volunteer Days to give back to your community
• Annual Anniversary Perks, including one month paid sabbaticals!
• HomeLight Services to help you with buying and selling your home

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED