Escrow & Insurance Portfolio Specialist

MutualOne Bank•Natick, MA

21h•Hybrid

About The Position

The Escrow & Insurance Portfolio Specialist is responsible for administering escrow and insurance servicing functions throughout the life of the loan in accordance with established policies, procedures, internal controls, and applicable regulatory requirements. This role ensures accurate collection, disbursement, and analysis of escrow funds, while maintaining proper insurance coverage and tracking requirements in accordance with loan agreements and regulatory standards. The position requires strong attention to detail, deadline management across daily/monthly/annual cycles, and thorough documentation to support audit readiness. The initial training period will be on-site. After the initial training period, time to be determined, this is a hybrid role.

Requirements

High school diploma or equivalent required
Two (2) years of mortgage/loan servicing experience preferred, with emphasis on escrow and/or insurance administration
Working knowledge of escrow analysis, PMI, property tax disbursement cycles, hazard, builders’ risk, liability, and flood insurance tracking.
Demonstrated ability to manage time-sensitive exceptions, meet deadlines, and maintain accurate documentation
Working knowledge of escrow servicing practices, property tax disbursement cycles, and escrow analysis requirements
Understanding hazard and flood insurance servicing requirements, including flood determinations, worksheets, invoices, and map-to-policy verification
Strong attention to detail with the ability to validate calculations, invoices, and disbursement accuracy
Ability to interpret and resolve exception reporting across daily, monthly, quarterly, and annual servicing cycles
Strong organizational skills with the ability to prioritize effectively and meet time-sensitive deadlines
Effective written and verbal communication skills, including vendor coordination and internal collaboration
Proficiency in Microsoft Office (Excel, Outlook, Word) and servicing platforms
Ability to exercise sound judgment, identify servicing risk, and escalate issues appropriately

Nice To Haves

associate or bachelor’s degree preferred

Responsibilities

Manage and maintain escrow accounts for real estate and commercial loans
Perform escrow analyses, including annual and periodic reviews
Process escrow disbursements for taxes, insurance, and other obligations
Review insurance documents for accuracy, coverage limits, and proper endorsements
Track and monitor non-escrowed tax accounts to ensure timely payment and compliance
Track and follow up on expiring, insufficient, or missing insurance policies
Coordinate force-placed flood insurance when coverage is insufficient or lapses
Oversee insurance transitions on construction loans, including conversion from Builder’s Risk and liability coverage to permanent hazard insurance upon project completion
Administer and monitor flood insurance compliance in accordance with regulatory requirements
Review flood determinations and ensure appropriate coverage is in place for loans located in Special Flood Hazard Areas (SFHAs)
Verify flood insurance policies meet minimum coverage requirements, including proper naming of lender/loss payee and coverage amounts
Track flood insurance expirations and ensure timely renewal and compliance
Issue and monitor required borrower notifications related to flood insurance requirements
Manage and track Private Mortgage Insurance (PMI), including monitoring eligibility and cancellation requirements
Respond to borrower inquiries related to escrow, insurance, PMI, and tax tracking
Work closely with internal departments (Commercial Lending, Commercial Loan Support, Lending Compliance, Credit Administration)
Comply with all applicable federal, state, local laws and regulations, as well as adhere to established timelines and department workflow expectations.
Assist with audits, reporting, and quality control reviews