Escrow Assistant

Best Homes Title Agency•Grand Rapids, MI

14d•Onsite

About The Position

Our dynamic organization is seeking a highly motivated and proactive individual to serve as an Escrow Assistant for Best Homes Title Agency and BHT Commercial Title & Escrow Services to maintain our current clientele and support our business growth. Best Homes Title Agency is an industry-leading title and settlement services business, headquartered in Farmington Hills, with locations throughout the State of Michigan and Illinois. Best Homes Title Agency handles title and escrow matters throughout the Midwest and is licensed to transact business in 13 states. With over 15 years of service to the community, Best Homes continues to be an industry leader when it comes to innovation, security, and technology. Our dedicated team of professionals and in-house attorneys can support all our customers, from simple retail (refinance and purchase) transactions to complex commercial matters. The Escrow Assistant is responsible for pre-processing incoming files and providing administrative support to Escrow Processors by preparing documents, managing client communications, and handling closing logistics. The ideal candidate possesses excellent communication skills, organizational skills, strong time management, and attention to detail. You must be a team player with a strong desire to provide a “best in class” customer service experience.

Requirements

High school diploma or equivalent required
1+ years of Title Insurance industry experience required
Ability to navigate multiple internal systems and demonstrate strong computer skills is required.
Ability to serve as a role model by maintaining high-quality customer service standards.

Nice To Haves

Associate's degree or higher preferred
2-3+ years of Title Insurance industry experience preferred
Experience working with Resware, Qualia, or other industry software preferred.

Responsibilities

Process title commitments, clear Schedule C requirements, review tax certificates, and verify HOA fees.
Prepare escrow instructions, organize closing packages, and assist with pre-processing tasks.
Monitor file statuses and work cross-functionally with Title and Escrow departments to ensure timely processing.
Serve as the first point of contact for clients, agents, and lenders via phone, email, and in-person interactions.
Demonstrate strong professionalism and communication by contacting clients to retrieve missing data, resolve order discrepancies, or request additional documentation.
Provide exceptional customer service to our clients and internal staff members.
Complete all other administrative duties as assigned by Supervisor(s).