1400 - Escrow Assistant

Williston Financial group•Phoenix, AZ

4d•Onsite

About The Position

The Escrow Assistant is responsible for assisting the Escrow Officer in providing superior escrow services while maximizing profitability. This role utilizes technology, communication, collaboration, and co-existence with clients, consumers, and WFG personnel in a manner compliant with WFG Policies and Procedures. The position involves pre-closing preparation and/or post-closing tasks, providing administrative support to the Escrow Officer, acting as a liaison between customers and all parties involved in a transaction, reviewing contracts and preparing files, submitting post-closing documents, ensuring all parties receive final settlement statements, coordinating information collection, engaging in WFG company culture, and maintaining compliance with company policies. The role also requires transparent communication with the Escrow Officer and Escrow Manager, interacting with various parties involved in transactions, assisting with e-recordings, escalating complaints, and maintaining a positive attitude. Additional duties may be assigned by management.

Requirements

Comply with applicable State licensing requirements.
Learn basic understanding of escrow law, local city and state requirements.
Learn basic understanding of RESPA, TILA, Dodd-Frank and CFPB rules.
Learn basic understanding and adoption of ALTA Best Practices.
Ability to read, write and interpret English.
Possess excellent verbal communication and problem solving skills.
Familiarity with Word, Excel, Outlook, PowerPoint and escrow production software e.g. ResWare, RamQuest, AtClose, IClosings and/or others.
Ability to work with mathematical concepts (fractions, percentages, ratio’s and proration’s).
Possess strong customer service skills and demonstrate excellent comprehension and organizational skills.
Ability to manage multiple actions at once; flexibility to reprioritize quickly.
High school diploma or general education degree (GED).
Knowledge of Microsoft Office and basic computer skills.

Nice To Haves

Previous experience in an escrow processing capacity preferred.

Responsibilities

Assist with pre-closing preparation and/or post-closing tasks.
Provide administrative support to Escrow officer including inputting figures, balancing with lender, handling disbursement of funds, money transfers, preparing documentation, closing transactions, advising customers and handling funds.
Act as a liaison and maintain communication between customers and all parties involved in transaction.
Review contracts, commitments and orders in preparation for the closing, as well as assemble the necessary documents to prepare the file.
Submit post-closing documents to lender to obtain funding and disbursement approval.
Ensure all parties, including buyers, sellers, agents, lenders or borrowers receive copies of final settlement statements prior to closing, after receiving lender’s final approval.
Coordinate the collection of information to finalize the sale or refinancing of property.
Engage in WFG company culture that emphasizes engagement in our 4 Cs, quality of work and high performance.
Engage in ongoing personal improvement and track real estate industry trends.
Maintain knowledge of WFG products, services and company policies and procedures.
Maintain compliance with company policies and procedures.
Submit timely requests for PTO and overtime scheduling to Escrow Manager.
Maintain transparent communication with Escrow Officer and Escrow Manager.
Interact with clients, real estate agents/brokers, attorneys, consumers, lenders and any other parties involved in transactions when necessary.
Assist in conducting e-recordings with local county clerks office.
Escalate complaints to Escrow Manager and maintain records per policies and procedures.
Maintain a positive attitude.