Escrow Analyst

Primary Residential Careers•Centennial Park, AZ

2d•Onsite

About The Position

The Escrow Analyst will be responsible for reviewing and modifying tax, MIP/PMI, and insurance buckets, as well as researching escrow shortages and overages. This role involves creating custom audit reports in Mortgage Builder (MB) and Excel, and collaborating with software vendor support for monthly audits. The analyst will also create and send overage checks to customers monthly, correspond with customers to explain analysis results and address inquiries professionally, and calculate initial escrow projections for accuracy and consistency. Additionally, the position serves as a resource for resolving customer inquiries related to the analysis process, payment changes, escrow payments, and audit timelines, while maintaining accurate records of audits, overage checks, escrow refunds, and customer interactions.

Requirements

Organization skills
Customer service skills
Written and verbal communication skills
Proficiency in Microsoft Office applications and PDF file formatting
Ability to communicate clearly and effectively
Utilize a computer
Maintain a work schedule
Effectively perform in an office setting
Compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies

Nice To Haves

Experience in the mortgage industry

Responsibilities

Reviews and modifies tax, MIP/PMI, and insurance buckets
Researches escrow shortages and overages
Creates custom audit reports in Mortgage Builder (MB) and Excel
Engages in collaboration efforts with software vendor support personnel in generating monthly audits
Creates overage checks, matching them with batch print outs and sending them to customers monthly
Corresponds with customers explaining the results of the analysis and responds to inquiries regarding payment changes and escrow requirements in an understanding and professional manner
Calculates initial escrow projections to ensure accuracy and consistency
Serves as a resource to others in the resolution of customer inquiries regarding the analysis process, payment changes, escrow payments, and audit timelines
Documents accurate records of audits, overage checks, escrow refunds and customer dialogue

Benefits

Privacy and information security guidelines adherence
Adherence to applicable policy and procedures associated with delegated authorities
Respectful workplace contribution where diversity is critical to innovation and growth
Alignment with PRMI values in every action and decision
Understanding of performance expectations and measurements through partnership with management
Utilization of feedback and coaching opportunities for learning and development
Realization of team synergies through networking and partnerships
Embracing change and acting as an advocate and role model for continuous improvement
High standard of customer care with active listening to understand customer views and needs
Ownership of problems and issues with consideration of PRMI competencies for solutions
Independent work while understanding the necessity for communication and coordination
Effective team contribution on all assignments
Quality work within deadlines
Respect for client and employee privacy