Escrow Analyst

Primary Residential Mortgage•Colorado City, AZ

5h•Onsite

About The Position

The Escrow Analyst is responsible for reviewing and modifying tax, MIP/PMI, and insurance buckets, as well as researching escrow shortages and overages. This role involves creating custom audit reports, collaborating with software vendors for monthly audits, and generating overage checks for customers. The analyst will also correspond with customers to explain analysis results and address inquiries regarding payment changes and escrow requirements. Additionally, the position involves calculating initial escrow projections for accuracy and consistency, serving as a resource for customer inquiries, and documenting all audit records, checks, refunds, and customer interactions.

Requirements

Organization skills
Customer service skills
Written and verbal communication skills
Proficiency in Microsoft Office applications and PDF file formatting
Ability to communicate clearly and effectively
Ability to utilize a computer
Ability to maintain a work schedule
Ability to effectively perform in an office setting
Compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies.

Nice To Haves

Experience in the mortgage industry

Responsibilities

Reviews and modifies tax, MIP/PMI, and insurance buckets and researches escrow shortages and overages.
Creates custom audit reports in Mortgage Builder (MB) and Excel.
Engages in collaboration efforts with software vendor support personnel in generating monthly audits.
Creates overage checks, matching them with batch print outs and sending them to customers monthly.
Corresponds with customers explaining the results of the analysis and responds to inquiries regarding payment changes and escrow requirements in an understanding and professional manner.
Calculates initial escrow projections to ensure accuracy and consistency.
Serves as a resource to others in the resolution of customer inquiries regarding the analysis process, payment changes, escrow payments, and audit timelines.
Documents accurate records of audits, overage checks, escrow refunds and customer dialogue.

Benefits

Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.
Act within delegated authorities and adheres to applicable policy and procedures associated with such authorities.
Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.
Ensure every action and decision is aligned with PRMI values.
Partner with your management team to understand performance expectations and measurements.
Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.
Realize team synergies through networking and partnerships across PRMI.
Embrace change; act as advocate and role model, promoting an approach of continuous improvement.
Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs.
Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Work effectively as a team contributor on all assignments.
Perform quality work within deadlines.
Respect client and employee privacy.