ESA PURCHASE REVIEW SPECIALIST I

Arizona Department of Administration • Phoenix, AZ

1d • $51,500 • Onsite

About The Position

The Arizona Department of Education is a service organization committed to raising academic outcomes and empowering parents. This position is responsible for addressing purchase compliance inquiries and requests, providing effective customer communication and support through various channels, and ensuring adherence to statutes, rules, and compliance with the ESA Parent Handbook. Rare in-state travel may be required for this position. Candidates should apply with an ability and willingness to work in-office up to five days per week as business needs necessitate.

Requirements

• Customer service principles and practices
• Understanding of fraudulent activity detection and escalation processes
• Account review processes
• Excellent customer service and communication skills (both verbal and written)
• Strong problem-solving abilities and attention to detail
• Effectively prioritize tasks and work in a fast-paced environment
• Work collaboratively with team members and management
• Proficiency in Microsoft Office
• Work independently and without supervision when required or needed
• Utilize electronic systems and other tools/resources
• Clearly communicate rules and regulations, legislative guidelines, and program policies to external stakeholders
• Capacity to handle customer inquiries and concerns through various communication channels
• Capability to support leadership in reporting data and metrics when needed

Nice To Haves

• Applicants with a degree in business administration, accounting, audit, finance, and/or combination of training and relevant experience in the field are preferred.
• Preference will be given to those applicants with an associate degree or higher
• Preference will be given to those applicants who have knowledge of the ESA program (statutes, rules, and regulations)
• Preference will be given to those applicants who are bilingual in Spanish.

Responsibilities

• Review account expenses and completing account closures
• Conduct audits on randomly selected ESA accounts to assess program compliance
• Identify potential fraudulent activity and/or the need for referral to collections
• Participating as a witness in programmatic appeals as required
• Collaborate with Team Leads and Manager to address purchase compliance inquiries and requests in a fast-paced environment with shifting priorities
• Provide effective communication and support to customers through various channels including order submissions, HelpDesk tickets, and phone calls
• Work with the team to ensure adherence to statutes, rules, and compliance with the ESA Parent Handbook, contributing to the achievement of the team's goals and expectations
• Research and escalate constituent concerns, utilizing systems and tools to verify compliance standards and interpreting data to ensure accuracy and completeness
• Support the ESA Leadership team in reporting data/metrics, handling related projects/reports, and performing any other relevant functions within the team

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Top-ranked retirement and long-term disability plans
• Ten paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Sick time accrued at 3.70 hours bi-weekly
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Deferred compensation plan
• Wellness plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees