ES Strategic Programs & Operations, Senior Manager

Salesforce•Indianapolis, IN

2d•$143,400 - $216,900

About The Position

The ES Strategic Programs & Operations, Senior Manager plays a critical role in driving the execution, governance, and continuous improvement of one of Employee Success (ES) — Salesforce's Human Resources organization — highest priority programs, Go for Growth (G4G), while providing operational leadership and program management support across other strategic ES initiatives as needed. The G4G program is essential to ensuring our globally distributed GTM teams have what they need to begin selling and achieve a fast start at the beginning of each fiscal year. Partnering closely with the ES G4G Program Director and cross-functional stakeholders, this individual will lead complex, enterprise-wide workstreams, drive operational rigor, and ensure seamless execution across a highly visible and business-critical program. Success in this role requires exceptional program management expertise, strong stakeholder influence, systems thinking, and the ability to translate strategy into execution across a highly matrixed environment. This leader will serve as the operational backbone of the program, driving alignment, managing dependencies, mitigating risks, and ensuring key milestones are delivered on time and with quality. This role also requires an AI-native mindset and a passion for redesigning work. The ideal candidate continuously identifies opportunities to simplify processes, leverage AI-powered tools and automation, and improve operational effectiveness at scale. They will champion innovative ways of working, helping modernize how Employee Success delivers programs, manages operations, and drives impact.

Requirements

Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field required
8+ years of experience in program management, operations, business transformation, consulting, HR strategy, or related fields
Proven success leading complex, enterprise-wide programs with executive visibility and cross-functional stakeholders
Experience applying change management principles to large-scale initiatives, including stakeholder communication, adoption strategies, and organizational readiness
Demonstrated experience driving operational transformation, process redesign, and scalable business solutions
Experience influencing senior leaders and driving alignment across highly matrixed organizations without direct authority
Experience leveraging AI, automation, analytics, or emerging technologies to improve business outcomes and redesign work
Experience working with Engineering, Systems, Analytics, or Business Technology teams on automation and data initiatives
Exceptional organizational and program management skills with strong attention to detail and execution excellence
AI-fluent with demonstrated ability to leverage AI-powered tools, automation, and emerging technologies to improve business outcomes
Strong systems-thinking mindset with the ability to identify opportunities to simplify, standardize, automate, and redesign work
Excellent written and verbal communication skills, including the ability to prepare executive-level presentations, updates, and recommendations
Strong executive presence and stakeholder management skills with the ability to influence across functions and organizational levels
Comfortable navigating ambiguity, driving clarity, and managing competing priorities in fast-paced environments
Collaborative, relationship-driven approach with a strong bias for action and continuous improvement
Proficiency in Google Workspace, Slack, project management tools, and data analysis tools; experience with Salesforce, Workday, or similar enterprise platforms is a plus
Ability to synthesize complex data into actionable insights, recommendations, and program health reporting for leadership

Nice To Haves

Master's degree (MBA, MHRM, or equivalent) preferred
Familiarity with HR systems such as Workday, Orgvue, or similar platforms preferred
Prior exposure to workforce planning, go-to-market operations, annual planning cycles, or large-scale business transformations is advantageous

Responsibilities

Own and maintain program plans, managing critical timelines, milestones, dependencies, and stakeholder alignment across ES (HR), Finance, Sales Strategy & Operations, IT, and other cross-functional teams
Build and manage governance structures, RACI frameworks, and reporting cadences, ensuring accountability and alignment across stakeholders
Contribute to program timeline development and milestone alignment with key stakeholders
Oversee complex workstreams, ensuring process optimizations are implemented, execution remains on track, and dependencies across teams are proactively managed
Create and maintain RAID logs and automate status reporting for program leadership
Manage program communications channels and infrastructure, identifying opportunities to automate and streamline communications through AI and digital tools
Coordinate across program workstream leaders, executives, and cross-functional stakeholders, preparing leadership updates, risk summaries, recommendations, and decision materials
Prepare and facilitate program meetings, including agenda development, decision tracking, action-item management, and stakeholder follow-up
Lead retrospectives, lessons learned exercises, and continuous improvement efforts informed by operational insights and stakeholder feedback
Support Employee Success strategic initiatives and transformation efforts as business priorities evolve
Build and maintain strong partnerships with systems, analytics, and data teams across the business, ensuring alignment and surfacing risks to program leadership
Identify, document, and prioritize system enhancements and process improvements informed by retrospectives, stakeholder feedback, audits, and operational reviews
Lead cross-functional efforts to improve data quality, automate reporting, streamline workflows, and enhance operational efficiency
Partner with Finance, Engineering, Business Technology, and Position Management teams on process improvement and automation initiatives
Drive Orgvue and workforce planning activities, ensuring program readiness, stakeholder alignment, and timeline adherence
Support audit and correction processes, including organizational hierarchy, job profile, and systems data reviews
Contribute to multi-year transformation initiatives across Employee Success, identifying opportunities to modernize systems, simplify processes, improve operational efficiency, and leverage AI-enabled solutions
Champion AI-enabled ways of working by identifying opportunities to automate manual processes, improve decision-making, and increase operational scalability
Evaluate and redesign workflows to eliminate inefficiencies and improve stakeholder experiences across Employee Success programs
Partner with Digital Success, Engineering, and Systems teams to implement automation, agentic solutions, and process improvements
Serve as a thought leader in operational excellence, continuously challenging legacy processes and introducing innovative approaches to work
Develop repeatable frameworks, governance models, and scalable operating mechanisms that improve program execution across Employee Success
Develop and maintain enablement resources, documentation, and operating guides that serve as sources of truth for stakeholders across strategic Employee Success programs
Plan and facilitate enablement sessions, workshops, and training experiences to drive consistent execution across programs and initiatives
Support communication and change management strategies tied to large-scale planning, transformation, and operational initiatives
Partner with stakeholders to create clear, actionable guidance that improves adoption, readiness, and execution