ERSEA Attendance Coordinator

Wu Yee Children's Services • San Francisco, CA

1d • $29 - $44 • Onsite

About The Position

As part of the Eligibility, Recruitment, Selection, Enrollment, and Attendance (ERSEA) Head Start/Early Head Start and Title 5 teams within the Family Access and Engagement team, this position serves as the agency’s subject matter expert and content specialist on all attendance matters. The Coordinator acts as the primary point of contact for interpreting Head Start, CDE/CDSS, and local attendance mandates, establishing best-practice frameworks for tracking, chronic absenteeism prevention, and data analysis. Key duties include reviewing, tracking, and coding attendance for Head Start/Early Head Start center-based and FCCHEN program options, approving child applications, and maintaining daily communication with center staff. Additionally, the role designs targeted attendance intervention strategies, leverages community resources to reduce participation barriers, and prepares specialized attendance reports for program monitoring.

Requirements

• Knowledge of the San Francisco community and resources available to children and families.
• Minimum of 2 years of direct service experience with children and families in community-based settings and/or school programs.
• Minimum of 2 years of data entry, data management, or program tracking experience.
• Ability to interpret and apply program requirements, policies, and procedures while maintaining accurate documentation.
• Strong organizational skills, including the ability to track and reconcile large quantities of data and documents.
• Excellent written and oral communication skills, including the ability to train, guide, and collaborate with staff and families.
• Strong computer skills and ability to learn and use data systems.
• Self-motivated and able to work independently and collaboratively in a fast-paced environment while meeting daily deadlines.
• Demonstrated ability to work effectively and respectfully with diverse children, families, staff, and community partners.
• Availability to work occasional evenings or weekends as program and family engagement activities require.
• Some evenings and some weekend duties required for outreach and recruitment activities.

Nice To Haves

• Bachelor's degree in Social Work, Psychology, Sociology, Human Services, Public Administration, Family Studies, or a related field preferred, or ability to demonstrate work-related equivalency.
• Experience supporting eligibility, enrollment, attendance, family access, family engagement, or related human services functions preferred.
• Experience with ChildPlus, Care Connect, M-Sign, Excel, or similar systems preferred.

Responsibilities

• Serve as the subject matter expert on Head Start, Early Head Start, and state attendance policies.
• Lead the design, execution, and continuous revision of agency-wide attendance protocols, intervention models, and best-practice guidance.
• Conduct deep-dive data analyses to uncover systemic patterns, seasonal dips, and demographic trends driving absenteeism.
• Use these insights to author specialized reports, present actionable recommendations to leadership, and design targeted attendance initiatives.
• Act as the primary content specialist delivering expert technical assistance, coaching, and onboarding to Center Managers, Family Service Specialists, and FCCHEN providers regarding attendance protocols and attendance software.
• Oversee the content and implementation of Attendance Action Plans.
• Author standardized guidelines to help site staff diagnose root causes of absenteeism and apply targeted, trauma-informed interventions.
• Review, track, and code attendance for Head Start/Early Head Start center-based and FCCHEN program options.
• Approve child applications.
• Maintain daily communication with center staff.
• Design targeted attendance intervention strategies.
• Leverage community resources to reduce participation barriers.
• Prepare specialized attendance reports for program monitoring.
• Participate in outreach and recruitment activity throughout the year, to identify new families for enrollment, including but not limited to enrollment fairs, street fairs, community presentations, and cultural events.
• Communicate clearly, respectfully, and consistently with families, staff, and partners and translate complex ERSEA requirements into understandable guidance.
• Build effective working relationships across Family Access and Engagement, Early Learning, FCCHEN, Inclusion and Support, Health, and community partners to support children and families.
• Maintain accurate records, follow through on commitments, meet deadlines, and support compliance with federal, state, and organizational requirements.
• Engage families and colleagues with respect for diverse cultures, languages, experiences, and family circumstances and work to reduce barriers to access and participation.
• Maintain high-quality ERSEA and attendance data, identify trends and discrepancies, and use information to guide follow-up and program improvement.
• Identify barriers affecting enrollment or attendance and work collaboratively with families and staff to develop practical, supportive solutions.
• Seek feedback, stay current on ERSEA and attendance requirements, and contribute to ongoing improvement of systems, practices, and family experience.

Benefits

• Fully paid employee health, dental, and vision.
• 403b with matching contribution after 1 year.
• 14 holidays, 15 days vacation, and paid sick leave.
• Employee child care slots at reduced tuition on an as-available basis.
• Lots of opportunities for advancement across the organization.
• Extensive paid training and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level