ERP Systems Manager

Charles Pankow Builders Ltd•Pasadena, CA

11h•$120,000 - $150,000

About The Position

The ERP Systems Manager is responsible for the administration, maintenance, security, and optimization of Pankow’s Enterprise Resource Planning (ERP) platform (CMiC) and associated business systems. This role serves as the primary liaison between business functional areas and ERP vendors.

Requirements

Advanced knowledge of CMiC (or similar Tier-1 Construction ERP).
Strong ability to map business processes, identify gaps, and design technical solutions.
Familiarity with role-based access control (RBAC) and audit standards for financial and payroll data.
Exceptional ability to translate technical concepts for non-technical business users and executives.
Proficiency with FreshService (or similar ITSM), BI/Analytics tools (Palmer), and Microsoft Office Suite.
5 – 8 years of experience in ERP administration or business systems analysis is required.

Nice To Haves

Bachelor’s degree in Information Systems, Business Administration, Accounting, or a related field is typical.
Certifications in ERP management, CMiC experience, Business Analysis (CBAP), or Project Management (PMP) are preferred.
CMiC experience is preferred.
Experience within the Architecture, Engineering, and Construction (AEC) industry is preferred.

Responsibilities

Oversee the end-to-end setup and deletion process for users.
Monitor and manage license counts across platforms.
Manage security groups and roles.
Schedule and coordinate testing and installation of ERP patches.
Evaluate and test new ERP functions, products, or modules to determine business value and implementation requirements.
Document ERP change management.
Map out, structure, and sequence business tasks from start to finish to maximize efficiency.
Partner with project teams and accountants to manage specific job/project setup steps and access requirements.
Analyze existing business processes to identify opportunities for technology-driven efficiency and automation.
Lead weekly status meetings and working sessions with key vendors (CMiC, Palmer/Analytics) to drive issue resolution and product roadmaps.
Manage end-user access and configuration for CMiC Analytics and Palmer-integrated dashboards.
Monitor and prioritize ticket queues in FreshService and vendor support portals to ensure timely resolution of maintenance issues.
Represent Pankow in the CMiC User Group (CMUG) and monitor "User Voice" for industry trends and desired system modifications.
Maintain system compliance with internal standards and audit requirements.
Support end-user learning by identifying training needs and coordinating materials or webinars for system updates.