ERP Support Specialist

The Vincit Group • Chattanooga, TN

1d

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. JOB SUMMARY: The ERP Support Specialist will be the primary point of contact for all end users of the company’s two ERP systems. The Specialist will assist users with troubleshooting, training, and configuration issues. Associates in the role will have/learn functional expertise of the application and contribute to improvements and enhancements for mission-critical daily needs and organizational initiatives. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Who are we looking for? The Vincit Group is seeking experts in their individual fields. The Vincit Group is a single source provider with a network of eight member companies that delivers maximum efficiency through the vertical integration of chemical services, contract sanitation management, as well as automation and engineering solutions throughout North and South America. Each member company focuses on its core competency to provide maximum value to our clients—Zee Company, Zeco, and Pro Logistics for chemistry; QSI, TCS, and Numark for contract sanitation; ITG for engineering. This vertically-integrated model allows us to more effectively reduce a client’s total cost of operations. Whether they require equipment, customized chemical support, specialized logistics and delivery, or outsourced services, our goal is to improve our clients’ business and raise the bar. To help achieve this goal, the Vincit Group Support Services team provides IT, finance, marketing, and human resources solutions to the member companies. We currently employ nearly 9,000 associates among all member companies in the organization. Apply to join us and become a member of the Vincit family today.

Requirements

• High school diploma
• Minimum of 1-year prior experience working with business enterprise systems.
• Must be proficient in Microsoft Office and Microsoft Excel.

Nice To Haves

• College degree in business related field
• Knowledge of Sage X3 ERP
• Experience in developing training materials
• Working knowledge of basic accounting principles
• SQL query syntax knowledge
• Working understanding of general business and accounting concepts.

Responsibilities

• Provide daily end user support for ERP systems, addressing or escalating issues in a timely and professional manner.
• Administer security for ERP systems for all users, ensuring integrity and confidentiality of sensitive data.
• Review reports for potential errors, research systemic or user causes of errors found, and implement controls or configuration changes to mitigate future errors and risks.
• Apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve user issues.
• Identifies requirements for new/existing product configurations, system enhancements/fixes by establishing personal rapport with persons in a position to understand requirements.
• Assists with the successful rollout of system changes or new system implementations, not limited to testing, training, support, documentation.
• Assists with the company’s M&A activities as it relates to system conversions and integrations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees