ERP Systems Specialist

State of Delaware • Dover, DE

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About The Position

Introduction Start your Career at DOS! The Department of State's (DOS) responsibilities are found in virtually every aspect of state government: economic development, finance, transportation, housing, education, culture and quality-of-life issues. Our mission at DOS range from preserving Delaware’s historical sites and collections, to supporting small businesses and entrepreneurs, to serving consumers, public employees and veterans. DOS offer numerous career opportunities and is dedicated to attracting and retaining highly talented individuals who are ready to make a difference in state government. For more information, please visit our website today! Summary Statement The mission of the Division of Professional Regulation (DPR) is to ensure protection of the public's health, safety, and welfare. DPR supports Delaware's citizens, professional licenses, partner agencies, and private organizations, and provides regulatory oversight for 37 Governor appointed boards and commissions. The ERP Systems Specialist supports this mission by coordinating system development, maintenance, and enhancements; troubleshooting issues with managers, technical staff, and contractors; and defining data and program requirements. The role trains system users, maintains documentation, and oversees testing of new or modified programs to ensure they meet operational needs. It also queries and analyzes system data to support complex reporting requirements, services as a liaison between technical teams, vendors, and agency staff to communicate system updates, and ensures system security by managing user access and permissions.

Requirements

• Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
• Six months experience in information system functional support which includes planning for informational needs to initiate system changes; developing user, operational and program documentation; coordinating, overseeing and participating in the testing of new/modified computer program enhancements by creating test data, analyzing the systems actions and determining critical system performance to ensure applications meet user needs.
• Knowledge of presenting training or education courses.
• Knowledge of database management concepts and systems development lifecycle methodology.
• Knowledge of conducting information systems needs and requirements analysis.

Responsibilities

• Coordinates with managers, technical staff, and contracted staff to troubleshoot and correct system errors and schedule system development, enhancement, testing, and implementation; initiates program maintenance requests and provides data requirements to technical staff throughout the design and programming phases of a project.
• Trains staff/system users in various systems and enhancements/modifications to the system and programs; certifies competency of those trained and determines those aspects of the information system that will be accessible to staff/customers.
• Coordinates, oversees, and participates in the testing of new/modified computer program enhancements by creating test data, analyzing the system's action and determining critical system performance to ensure applications meet user needs.
• Recommends and maintains information system education and training programs to include guidelines, manuals and similar documentation.
• Provides liaison between technical staff, contractors, vendors, and agency staff and informs users regarding system operations problems, changes, corrections, enhancements and new features.
• May supervise technical support staff.
• Assists in maintaining security for the information system by assigning user security codes, restrictions and accessibility of information to authorized users.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees