Manager, ERP Systems

Austin Community College • Austin, TX

1d

About The Position

General Statement of Job
Responsible for end-to-end management and operations of the Enterprise Resource Planning (ERP) and Student Information Systems (SIS) platforms, including coordinating, monitoring, controlling and communicating all relevant activities to appropriate stakeholders.
Job Description:
Description of Duties and Tasks Essential duties and responsibilities include the following. Other duties may be assigned. Serves as people manager for a team of analysts and developers. Oversees production operations of ERP and SIS applications (among others), including maintenance, configuration, monitoring and incident response. Serves as Incident Manager for related applications during production incidents and outages. Interfaces with external vendor partners responsible for delivering the final software product and systems integration consulting services necessary for the successful implementation. Coordinates projects and activities related to their platforms, including but not limited to, business requirements gathering, testing and implementation of various modules of the selected platform. Acts as the business relationship manager for the various internal organizational groups and representing the systems to all appropriate stakeholders. Establishes work plans and staffing for project activities, iterations or phases, and arranging for recruitment or assignment of direct reports as needed. Provides leadership, motivation, and career development to team members throughout the year and conferring with staff to outline work plans. Acts as the primary liaison between external partners and internal stakeholders. Works with project managers, overseeing the closing of all related projects including access removal, test environment decommissioning, documentation and "lessons learned". Manages the daily workload of staff under their purview in accordance with established target metrics and provides relevant input to the Director of the area to assist with refining service-related operations and metrics (process changes, SL refinements, etc.)

Requirements

• Supervisory principles, practices, and methods.
• Strong knowledge of project & program management methodologies, processes and procedures.
• Knowledge and understanding of the key areas that typically fall under the purview of a major ERP system including finance and HR.
• Knowledge and understanding of Student Information Systems (SIS).
• Sound understanding of IT concepts including, but not limited to, System Development Life Cycle (SDLC), IT Service Management, IT Incident and Problem Management, iterative development/delivery, systems integration, data cleansing, data migration, verification and validation.
• Knowledge of instructional resource technology and terminology along with knowledge of higher-education practices, policies and procedures.
• Budget & resource planning knowledge and experience.
• Experience with risk identification, risk mitigation/contingency planning, tracking and escalation/resolution.
• Maintaining an established work schedule.
• Maintaining confidentiality of work-related information and materials.
• Effectively using interpersonal and communications skills, including tact and diplomacy.
• Effectively using organizational and planning skills with attention to detail and follow-through.
• Providing technical leadership for administrative systems.
• Interfacing with executive management regarding large administrative systems upgrades.
• Assessing and prioritizing multiple tasks, projects, and demands.
• Establishing and maintaining effective working relationships.
• Strong relationship building, negotiation and facilitation skills.
• Demonstrating problem solving and critical thinking skills pertaining to Problem and Incident Management situations.
• Strong skills with project management software and other work productivity tools.
• Experience providing direction, coaching or mentoring to junior team members.
• Use a variety of spreadsheets, word processing, database, and presentation software.
• Use query and control languages, programming languages, and database systems.
• Use issue and task tracking applications to manage software development and support activities.
• Three years related work experience.
• Bachelor's degree.
• Valid Texas Driver's License and reliable transportation for travel in the Austin area as required.

Nice To Haves

• Eight or more years of related work experience in mid-sized to large organizations of moderate to high organizational complexity.
• Five years' experience successfully managing day to day operations of ERP and/or SIS applications.
• Three or more years working in a higher-education environment using or implementing a modern ERP solution.
• Experience working in a regulated industry or government agency.
• Ability to gain and retain Criminal Justice Information Systems (CJIS) certifications
• ITIL L4 Certification
• Experience leading projects in the following areas is highly desirable: Data migration Finance/Accounting, Human Resources Higher-Education Student Information Systems (SIS)

Responsibilities

• Serves as people manager for a team of analysts and developers.
• Oversees production operations of ERP and SIS applications (among others), including maintenance, configuration, monitoring and incident response.
• Serves as Incident Manager for related applications during production incidents and outages.
• Interfaces with external vendor partners responsible for delivering the final software product and systems integration consulting services necessary for the successful implementation.
• Coordinates projects and activities related to their platforms, including but not limited to, business requirements gathering, testing and implementation of various modules of the selected platform.
• Acts as the business relationship manager for the various internal organizational groups and representing the systems to all appropriate stakeholders.
• Establishes work plans and staffing for project activities, iterations or phases, and arranging for recruitment or assignment of direct reports as needed.
• Provides leadership, motivation, and career development to team members throughout the year and conferring with staff to outline work plans.
• Acts as the primary liaison between external partners and internal stakeholders.
• Works with project managers, overseeing the closing of all related projects including access removal, test environment decommissioning, documentation and "lessons learned".
• Manages the daily workload of staff under their purview in accordance with established target metrics and provides relevant input to the Director of the area to assist with refining service-related operations and metrics (process changes, SL refinements, etc.)

Benefits

• Benefits include medical, dental, life insurance, short- and long-term disability, retirement plans, and AD&D.
• ACC does not participate in Social Security.
• ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty and Administrators Only).
• Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by federal law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager