ERP Support Specialist

Gfs Chemicals Inc•Powell, OH

1d•$70,000 - $80,000•Onsite

About The Position

GFS Chemicals is seeking an ERP Support Specialist to join our RAC Division at our Powell location. The ERP Support Specialist supports the business by responding to ERP support tickets in D365 F&O and related integrated ISVs. It focuses on troubleshooting issues, identifying root causes, and delivering effective solutions while ensuring system integrity and best practices. The role bridges operations and the ERP team by analyzing needs, resolving tickets, and recommending improvements. It also contributes to F&O implementation and the ongoing support and evolution of the application.

Requirements

Bachelor’s Degree in related field plus 1-2 years’ experience highly preferred
Willing to learn new functionality, modules, technical and functional skills
Analytical and problem-solving skills
Ability to communicate with cross-functional teams
Ability to summarize and recount resolutions to issues/bugs
Writing skills for user documentation
Time management, ability to self-prioritize
Experience with D365F&O, required
SharePoint, Visio, PowerPoint, Word, Excel, required

Nice To Haves

Preferred Microsoft certifications in Dynamics D365 Finance/Supply Chain
Sana, or any ecommerce platform, preferred
Sales tax platform – Avalara, CCH, Vertex, preferred
SQL, Power Platform, preferred
Experience with associated tools and technologies such as SQL Reporting Services or Microsoft Power Platform, preferred

Responsibilities

Respond to and resolve ERP support tickets in D365 F&O and integrated ISVs
Troubleshoot issues, replicate scenarios, and identify root causes
Act as a functional and potentially technical subject matter expert for D365 F&O (finance and supply chain) and integrated ISVs
Analyze business needs and recommend effective solutions
Conduct business process analysis and translate requirements into functional design documents
Configure D365 F&O in accordance with business needs and Microsoft best practices
Support small enhancements related to ticket resolution: communicate with external developers and consultants to address GAPS and best practices
Contribute to F&O implementation and system improvements
Support UAT planning and execution, including test case creation, defect triage, and resolution
Collaborate with internal teams, consultants, and developers on integrations, customizations, and data migrations
Deliver end-user training, documentation, and knowledge transfer
Identify trends and recommend process or system improvements
Work with cross functional teams to ensure changes follow system standards, governance, security, and data requirements