ERP Support Analyst

SSOE, Inc. • Toledo, OH

19h • $90,000 - $120,000 • Hybrid

About The Position

SSOE is seeking an ERP Support Analyst to join their team. This role involves supporting the daily operations of the ERP system, assisting with user account management, data integrity, report generation, and first-level technical support. The analyst will collaborate with various departments, assist with system testing and training, and maintain system documentation. The position may involve working with AI or similar digital technologies and requires willingness to work evening hours to communicate with teams in the USA. SSOE is an employee-owned firm known for its growth, technological advancement, and supportive culture.

Requirements

• Bachelor’s Degree in Information Systems, Business Administration, Computer Science.
• Minimum of five (5) years related experience in enterprise software administration and implementation.
• Knowledge / Experience full lifecycle ERP ownership: configuration, optimization, upgrades, change control, support analysis.
• Experience in ERP systems support or business analysis.
• Proficient in Excel.
• Excellent communication and coordination skills.
• Willingness to work in evening hours to facilitate communication with teams in the USA.
• Must have Deltek Vantagepoint experience.
• Dashboard and reporting experience in Vantagepoint.

Nice To Haves

• Preferably helpdesk experience.

Responsibilities

• Supports daily operations of the ERP system by assisting with user account management, password resets, and basic system configuration tasks under supervision of the Section Manager or System Administrator.
• Assists with data entry, data validation, and data integrity checks across ERP modules including Accounting, CRM, Project Management, and Resource Management to ensure accurate and timely information.
• Generates standard and ad-hoc reports, dashboards, and data extracts from ERP to support business operations, financial reporting, project tracking, and resource planning needs across departments.
• Provides first-level technical support to end-users, troubleshoots basic system issues, documents problems, and escalates complex issues to senior staff or Third Party support as appropriate.
• Assists with end-user training by conducting training sessions on basic system functionality, creating training documentation, user guides, and quick reference materials to facilitate system adoption.
• Supports system testing activities including test case execution, documentation of test results, and verification of system functionality during upgrades, patches, and implementation of new features.
• Collaborates with Finance, HR, Project Management, and other departments to gather requirements, understand business processes, and assist with translating needs into system workflow improvements.
• Maintains and updates system documentation including process workflows, standard operating procedures, configuration settings, and user access permissions under guidance of senior staff.
• Assists with data migration activities by preparing data files, performing data cleanup, validating imported data, and supporting conversion from legacy systems or external sources.
• Monitors system performance metrics, user activity logs, and data quality indicators. Reports anomalies, errors, or potential issues to management for resolution.
• Supports custom report development and dashboard creation using ERP reporting tools and program AI capabilities to provide actionable insights to stakeholders.
• Assists with system integration tasks by coordinating data exchanges between ERP and other business applications.
• Participates in implementation projects by supporting configuration activities, data preparation, user acceptance testing, and training rollout as directed by project leadership.
• Maintains knowledge of ERP features, updates, and best practices through self-study, training courses, and participation in professional development opportunities.
• Performs quality assurance checks on data entered into the system, ensures compliance with established procedures, and identifies opportunities for process improvement.
• Job may require use of AI or similar digital technology to perform the job function.

Benefits

• A hybrid or fully remote work schedule may be applicable for this role, providing you with the flexibility to achieve work-life balance while excelling in your career.
• Competitive Salary: $90,000-$120,000/ year depending on location, education, experience, and certifications.
• Bonus and Incentives: Eligibility for our annual target bonus/incentive program based on company and individual performance and goals.
• Ownership Opportunities: As an employee-owned firm, we offer ownership opportunities to all employees at the associate level and above. This associate-level role will allow you to become a shareholder of SSOE.
• Comprehensive Benefits: Health, dental, and vision insurance, life insurance, 401K retirement savings plan (with company matching), professional development and training, generous PTO, and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level