ERP Support Analyst - Dynamics 365

Renfro Brands•Winston-Salem, NC

6d•Onsite

About The Position

The ERP Support Analyst is responsible for providing technical support, troubleshooting, and guidance to users of our ERP software, Microsoft Dynamics 365. This role involves resolving application issues, assisting users’ complete business processes, and providing advice on Dynamics functionality. The Analyst will work closely with IT teams, end-users, and vendors on projects to optimize the Dynamics environment.

Requirements

Minimum of 2 years of experience in supporting Microsoft applications.
Hands-on experience with Dynamics 365 is highly desirable.
Proficiency in Microsoft Dynamics 365.
Familiarity with Microsoft Azure is a plus.
Excellent analytical and troubleshooting skills.
Ability to diagnose issues and provide effective solutions.
Strong verbal and written communication skills.
Ability to convey technical information to non-technical users.
High level of customer service and interpersonal skills.
Ability to work effectively with users at all levels of the organization.

Nice To Haves

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.
Relevant certifications are a plus.

Responsibilities

Provide day-to-day support for Microsoft Dynamics 365 F&O.
Address and resolve user-reported issues in a timely manner.
Diagnose and troubleshoot software or reporting problems, working with users and technical teams to identify root causes and implement effective solutions.
Develop and conduct training sessions for new Dynamics users.
Create and maintain documentation, including user guides and standard operating procedures.
Assist in the planning and communication of system upgrades, patches, and maintenance tasks.
Collaborate with cross-functional teams, including IT, finance, sales, and operations, to support business processes and initiatives.
Ensure compliance with internal policies and industry best practices.
Stay updated on new Dynamics features and industry trends.
Conform with and abide by all regulations, policies, work procedures, and instructions including but not limited to confidentiality requirements.