ERP Software Support Specialist

Agriland FS•Winterset, IA

4d•Onsite

About The Position

AGRILAND FS is looking for a dedicated and knowledgeable individual with experience in supporting ERP/HRIS systems to join our team as an ERP Software Support Specialist. As a member of our AGRILAND FS Team, this individual will serve as the in-house expert for our core ERP system, Agvance, and work closely with internal departments to develop customized solutions and enhancements in the system to meet their needs.

Requirements

Associate's degree in information technology or information systems and/or 2-4 years of work-related experience
Experience supporting iOS devices in a business environment
Strong planning, organization, problem-solving, and communication skills
Experience providing excellent internal customer service
Able to work independently and in a team-oriented environment
Willing to work outside normal business hours when necessary
Must have and maintain a valid driver's license, and be able to travel independently and overnight, if necessary

Responsibilities

Understand and learn the ins and outs of Agvance, an ERP system for ag retailers
Install and test software upgrades
Communicate with other departments to resolve software, hardware, and operations problems
Understand and troubleshoot a variety of business software applications
Utilize Helpdesk software to track incoming support calls and provide support to end users
Provide initial and on-going user training on software and platforms such as Agvance, Jamf, Symantec Endpoint Protection (SEP), and Microsoft 365
Establish and maintain network users, user environments, directories, and security on a variety of internal platforms, including Microsoft Outlook and SharePoint
Confirm appropriate vendor billing on licensing
Troubleshoot basic hardware issues as back-up support to the IT help desk