ERP Services Senior Project manager

Nordic Healthcare Group (NHG)

About The Position

The ERP Services Senior Project Manager/Technical Project Manager is an integral part of our dynamic team, contributing to the successful planning, execution, and delivery of ERP services projects. The Senior Project Manager’s role is pivotal in orchestrating the successful implementation of ERP solutions through tight collaboration with the customer, consultants, and developers from project inception through optimization. This role combines both general project management and technical project management functions.

Requirements

General project management and technical project management functions
Experience in planning, execution, and delivery of ERP services projects
Ability to collaborate with customers, consultants, and developers
Experience in leading ERP technical workstreams (reports, integrations, conversions, extensions, configurations, environments, testing)
Experience managing technical estimates, dependencies, risks, and sequencing
Ability to partner with functional consultants to translate business requirements into technical specifications
Experience coordinating developers, vendors, and client technical resources
Experience maintaining and organizing PMO project documentation
Experience supporting the creation and refinement of ERP Services delivery materials
Ability to communicate and share technical tools, resources, and project standards
Ability to ensure documentation is accurate, clear, detailed, and accessible
Ability to work closely with customers to understand functional and technical requirements and expectations
Ability to serve as a point of contact for consultants and clients
Ability to cultivate and support strong client relationships
Experience in implementing quality assurance processes
Ability to drive the creation and adherence to documented environment/tenant and testing strategies
Ability to create and review detailed specifications for reports, integrations, custom configurations, conversions, and extensions
Ability to establish and enforce comprehensive testing processes
Ability to coordinate comprehensive testing
Ability to collaborate with consulting teams
Ability to serve as a liaison between developers, clients, and functional consultants
Ability to provide clear guidance, mentorship, and expectations to project team members

Nice To Haves

Experience with Nordic-provided tools

Responsibilities

Lead projects with a goal of delivering on time, on budget, and with great outcomes
Provides excellent, professional client service at all times, tailoring consulting approach to the type of engagement and aligning services with the goals of the company
Monitor overarching project health; identify, mitigate, or escalate issues as needed
Develop and maintain detailed project schedules, communication plan, and risk/decision trackers
Define, manage, and adhere to project scope
Manage meetings effectively; prepare agendas and goals, track follow ups
Prepare regular status reports; perform project close, lessons learned, and knowledge transfer
Coordinate with stakeholders to define project scope, objectives, and technical deliverables as it relates to the SOW
Collaborate with project teams to facilitate timely communication and use of standard deliverables
Use, update, and customize client and Nordic-provided tools throughout project life cycle
Create polished project deliverables and communications
Present with confidence and well-polished demeanor; facilitate executive-level meetings
Lead ERP technical workstreams, including reports, integrations, conversions, extensions, configurations, environments, and testing
Manage technical estimates, dependencies, risks, and sequencing
Partner with functional consultants to translate business requirements into technical specifications
Coordinate developers, vendors, and client technical resources as appropriate
Maintain and organize PMO project documentation including project deliverables, tools, and templates.
Support the creation and refinement of ERP Services delivery materials, such as methodologies, frameworks, and tools for the effective delivery of projects
Communicate and share new or updated technical tools, resources, project standards and other relevant deliverables to the Project Teams
Ensure documentation is accurate, clear, detailed, and accessible for both internal teams and end-users.
Work closely with customers to understand functional and technical requirements and expectations.
Serve as a point of contact for consultants and the client, addressing inquiries and providing updates on technical and non-technical deliverables
Help cultivate and support the development and maintenance of strong client relationships
Contribute to the implementation of quality assurance processes to ensure the delivery of high-quality ERP services
Drive the creation and adherence to the documented environment/tenant and testing strategies
Create and review detailed specifications for reports, integrations, custom configurations, conversions, and extensions
Establish and enforce rigorous comprehensive testing processes for reports, integrations, conversions, and extensions
Assist in coordinating comprehensive testing to validate system reliability and functionality while adhering to the Nordic testing cycles
Collaborate with consulting teams to translate customer functional or business requirements into technical specifications
Serve as the liaison between developers, clients, and functional consultants to ensure business design and technical specifications are accurately interpreted and implemented
Provide clear guidance, mentorship, and expectations for customer and Nordic project team members to ensure the project and technical team is aligned with project goals