ERP Lead

Wood Group•Houston, TX

4d•Hybrid

About The Position

The Application Support Lead is responsible for the technical direction of one or more multi-discipline specialized technical application(s). Acts as technical authority within area. Ensures that application improvements and development opportunities providing benefits to project execution are identified, defined and implemented. Ensures effective integration of other deployed technical applications. #LI-Hybrid

Requirements

Minimum ISCED Level 6 (Bachelors) or equivalent technical training in subject relevant to the application(s) supported e.g. drafting or engineering technology
Certified training or equivalent experience in one or more technical applications
Several years' experience working in a project execution environment
Able to assess client and contractual requirements and translate these into a project-ready environment
Fully conversant with all aspects of application configuration and ongoing project support

Responsibilities

Develops technical architecture, frameworks and strategies for a major application area, to meet the business and application requirements
Analyses and evaluates alternative technology solutions to meet business problems
Give technical guidance in relation to set-up requirements, configuration and customization of the technical application(s)
Act as the highest point of in-house escalation for complex user issue problem diagnosis and resolution
Escalates to and works with vendor technical resources for problems that cannot be resolved in-house.
Identifies the policies and requirements that drive out a particular solution
Ensures the integration of all aspects of technology solutions
Monitors industry trends to ensure that solutions fit with company’s direction
Responsible for review of Technical Applications software and hardware systems and data requirements as well as communications and response needs
Check and Review application documentation including procedures, process flows and instructions to support technical queries and workflow changes
Provide training, coaching and guidance to less experienced technical applications support staff
Continually Identify, pursue and implement improvements to the way the application(s) is configured and used
Acts as a specialist subject matter expert for a technical application
Specifies data requirements in a datacentric environment
Defines and configures workshare environments
Represent the company at external conferences and user forums and stay abreast of development with application(s)
Database applications
Advise project teams on the implications of engineering strategies and work processes on the set-up, use and handover of project databases
Responsible for the integrity and health of project databases including inconsistency management and running maintenance utilities
Prepare databases for client handover