ERP Implementation and Support Specialist
About The Position
We're looking for an ERP Implementation and Support Specialist to become the go-to internal expert for a custom ERP system currently in its final stages of development. You will own end-to-end ERP knowledge, train team members across departments, provide ongoing support, and ensure the system is adopted and used correctly across the organization. This is a hands-on, ownership-driven role. You will not be implementing a third-party ERP from scratch — you will be deeply learning a proprietary system and becoming the person the entire company relies on when they have questions, encounter issues, or need training. If you have strong experience with recognized ERP platforms, learn new systems quickly, and take genuine ownership of making sure people actually use the tools they are given, this role is a strong fit.
Requirements
- Proven experience working with at least one recognized ERP platform such as NetSuite, Microsoft Dynamics 365, Acumatica, Epicor Prophet 21, Sage, Odoo, Infor, or SAP
- Strong ability to learn new systems quickly and become a deep subject matter expert without formal hand-holding
- Experience training or supporting non-technical end users in ERP or similar enterprise software environments
- Strong written and verbal English communication skills with the ability to explain complex system workflows in plain language
- Highly organized with strong documentation habits and attention to detail
- Patient, clear communicator who can support users of varying technical ability without frustration
- Self-directed and reliable with the ability to own a support function independently
Nice To Haves
- Experience supporting ERP implementations or system rollouts in a distribution, wholesale, or product-based business
- Background in US accounting workflows including inventory management, order management, or financial reporting within an ERP
- Experience creating training programs or user documentation for enterprise software
- Familiarity with ERP customization, configuration, or module setup
- Prior experience as an ERP administrator, power user, or internal systems trainer
Responsibilities
- Learn the company's proprietary ERP system thoroughly and become the internal subject matter expert
- Develop and deliver training materials, guides, and walkthroughs for team members across departments
- Onboard new users and ensure they are comfortable and confident operating in the system
- Identify knowledge gaps and proactively address them before they become workflow problems
- Serve as the first point of contact for ERP-related questions, issues, and troubleshooting requests
- Diagnose and resolve user issues quickly and accurately
- Escalate complex technical issues to the appropriate internal or external team with full context
- Maintain a support log and track recurring issues to identify patterns and systemic gaps
- Create and maintain comprehensive documentation including SOPs, user guides, and process maps for all ERP workflows
- Keep documentation current as the system evolves and new features are added
- Ensure team members always have access to accurate, up-to-date reference materials
- Monitor system usage and adoption across the organization and flag areas of underutilization or confusion
- Gather feedback from users and surface improvement opportunities to leadership and the development team
- Support testing and rollout of system updates, new modules, and workflow changes
Benefits
- Paid Time Off in accordance with company policy
- Observance of Holidays per company guidelines
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
