ERP Support Specialist

L2 Brands • Penn Township, PA

6d • Onsite

About The Position

The ERP Support Specialist manages and resolves ERP related support tickets, ensuring timely and effective resolution of data related issues. This role is critical to maintaining smooth operations by addressing user requests and performing data fixes through intermediate level SQL queries and scripts.

Requirements

• Intermediate proficiency in SQL, particularly querying and manipulating data
• Experience supporting or interacting with ERP systems, ideally within environments using Microsoft SQL
• Excellent communication and interpersonal skills, with the ability to interface effectively across multiple departments and user groups
• Strong analytical, problem solving, and creative thinking skills, with attention to detail
• The ability to manage shifting priorities efficiently in a fast paced environment

Responsibilities

• Handle incoming ERP support tickets, prioritizing and resolving them efficiently to minimize disruption to business processes
• Analyze, troubleshoot, and execute data corrections and queries within a Microsoft SQL Server environment
• Collaborate closely with departments across the organization, clearly communicating solutions, timelines, and status updates
• Document solutions and maintain accurate records of issue resolutions to support future problem solving and knowledge sharing
• Identify recurring issues and suggest proactive solutions or improvements to minimize future occurrences
• Work on special projects as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed