ERP Consultant (Vertex)

BTI Solutions•Plano, TX

12d

About The Position

The ERP Consultant (Vertex) will be responsible for maintaining the Vertex system, including tax rule setup and tax calculation verification, as well as supporting version management. This role involves analyzing customer requirements, tailoring system usage to meet objectives, and developing project plans for solution deployment and data conversion. The consultant will provide full user support across all relevant sites, identify user technical requirements, deliver training and documentation, and build strong end-user relationships. Additionally, the role requires supporting and communicating with HQ for the implementation and optimization of SAP processes related to tax changes, formulating process improvements from support issues, and providing strategic guidance to users. The consultant will also document existing business processes, identify inefficiencies, recommend system improvements, and offer backup support for other Vertex consultants. Monitoring and reporting on issue status, reviewing performance against operating standards, and serving as the primary on-call support person for troubleshooting are also key duties.

Requirements

Full Lifecycle Vertex implementation, especially integration with SAP
Experience with Sales and Use Tax process
Solution Design / Implementation / Post Implementation Support
Create / Perform Test Plans / Executing Testing / Result Tracking
Produce Training Materials / Documents
Building Collaborative Relationships: be able to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support
Strong interpersonal and leadership skills exemplified in team work, understanding of business and customer requirement and good communication
Willingness to challenge established practices and draw relevant conclusions including the persistency and willingness to take calculated risk within the organization
Able to understand customer priorities and work toward accomplishing those priorities
Ability to perform in a high pressure environment and/or crisis situation and render good decisions to resolve the problems
Manage the time and attention based on assigned job roles and objectives
Bi-lingual Korean Preferred
Bachelor’s degree in Computer science or related discipline with an information technology focus
Over 5 years of experience as a process consultant or similar role
Full lifecycle Vertex or similar US tax system implementation
Strong knowledge of US Tax process
Knowledge and experience of delivering projects in an agile framework
Strong Analytical and problem solving skill
In-depth technical knowledge working with SAP
Project management experience that involves conceptualizing, organizing, planning, executing test, training users and documenting training materials
Demonstrated experience and understanding of system development life cycle, dynamic of application development and information technology practices and methods

Responsibilities

Maintain Vertex system including tax rule setup and tax calculation verification
Support on Vertex system version management
Analyze customer requirements and tailor the use of the system to meet those objectives
Develop project plans and timelines to successfully deploy solutions and assist with data conversion; Perform unit or integration testing as needed
Full support of users within all relevant sites. Identify and understand end users technical requirements, provide necessary training and documentation, work to build and maintain strong end user relationships and provide on-going support
Responsible for the support and communication with HQ for the implementation management and optimization of new and existing processes within SAP regarding tax changes as needed to support customer requirements
Motivated formulate process improvements resulting from support issues, with the aim of minimizing recurring support
Provide strategic guidance to users in defining or designing processes to meet customer requirements; document existing customer business processes , identify inefficiencies and recommend system improvements and provide backup for Vertex consultants as needed
Monitor and report on the status of any issues, proactively review and interpret performance against operating standards; provide information and reports results
Serves as the primary on-call support person for trouble shooting and correcting system issues