ERP Consultant (Vertex)

BTI Solutions•Plano, TX

10d

About The Position

The ERP Consultant (Vertex) will be responsible for maintaining the Vertex system, including tax rule setup and tax calculation verification. This role involves supporting Vertex system version management, analyzing customer requirements, and tailoring the system to meet those objectives. The consultant will develop project plans and timelines for solution deployment, assist with data conversion, and perform unit or integration testing. They will provide full support to users across all relevant sites, identify and understand end-user technical requirements, deliver necessary training and documentation, build strong end-user relationships, and offer ongoing support. Additionally, the role involves supporting and communicating with HQ for the implementation management and optimization of new and existing processes within SAP regarding tax changes. The consultant will be expected to formulate process improvements based on support issues to minimize recurring problems, provide strategic guidance to users in defining or designing processes, document existing business processes, identify inefficiencies, and recommend system improvements. Backup for other Vertex consultants will also be required. The position includes monitoring and reporting on issue status, proactively reviewing performance against operating standards, and providing information and reports on results.

Requirements

Bi-lingual Korean Preferred
Bachelor’s degree in Computer science or related discipline with an information technology focus
Over 5 years of experience as a process consultant or similar role
Full lifecycle Vertex or similar US tax system implementation
Strong knowledge of US Tax process
Knowledge and experience of delivering projects in an agile framework
Strong Analytical and problem solving skill
In-depth technical knowledge working with SAP
Project management experience that involves conceptualizing, organizing, planning, executing test, training users and documenting training materials
Demonstrated experience and understanding of system development life cycle, dynamic of application development and information technology practices and methods

Nice To Haves

Full Lifecycle Vertex implementation, especially integration with SAP
Experience with Sales and Use Tax process
Solution Design / Implementation / Post Implementation Support
Create / Perform Test Plans / Executing Testing / Result Tracking
Produce Training Materials / Documents
Building Collaborative Relationships: be able to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support
Strong interpersonal and leadership skills exemplified in team work, understanding of business and customer requirement and good communication
Willingness to challenge established practices and draw relevant conclusions including the persistency and willingness to take calculated risk within the organization
Able to understand customer priorities and work toward accomplishing those priorities
Ability to perform in a high pressure environment and/or crisis situation and render good decisions to resolve the problems
Manage the time and attention based on assigned job roles and objectives

Responsibilities

Maintain Vertex system including tax rule setup and tax calculation verification
Support on Vertex system version management
Analyze customer requirements and tailor the use of the system to meet those objectives
Develop project plans and timelines to successfully deploy solutions and assist with data conversion
Perform unit or integration testing as needed
Provide full support of users within all relevant sites
Identify and understand end users technical requirements, provide necessary training and documentation
Build and maintain strong end user relationships and provide on-going support
Responsible for the support and communication with HQ for the implementation management and optimization of new and existing processes within SAP regarding tax changes as needed to support customer requirements
Formulate process improvements resulting from support issues, with the aim of minimizing recurring support
Provide strategic guidance to users in defining or designing processes to meet customer requirements
Document existing customer business processes, identify inefficiencies and recommend system improvements
Provide backup for Vertex consultants as needed
Monitor and report on the status of any issues, proactively review and interpret performance against operating standards; provide information and reports results