ERP Application Support Analyst, Microsoft Dynamics 365 Business Central

MNP•Burlington, ON

4d•Hybrid

About The Position

MNP is redefining how organizations succeed in the digital age by bridging strategic vision, technical innovation, and operational execution to deliver transformative results. This role strengthens the Managed Services Practice as an ERP Application Support Analyst, Microsoft Dynamics 365 Business Central. The position focuses on front-line and intermediate ERP support, offering exposure to escalation pathways, problem management, and continuous improvement initiatives. Candidates from ERP, accounting systems, financial applications, or application support backgrounds who are motivated to deepen their Business Central expertise are welcome. At MNP, you will work alongside a collaborative team of creative thinkers and problem-solvers, gaining hands-on experience, tackling meaningful challenges, and growing your skills in an environment where your voice is valued and your development is a priority.

Requirements

2+ years of experience supporting ERP, financial, or business applications, ideally in a client‑facing environment
Hands-on experience with Microsoft Dynamics 365 Business Central (or similar ERP such as NAV, NetSuite, Sage, etc.)
Strong understanding of core accounting processes (GL, AP, AR, financial reporting)
Excellent communication and problem-solving skills with the ability to translate technical issues into business-friendly language
Customer-focused, collaborative team player who works effectively across Tier 2/3 and operations teams
Strong organizational skills with attention to detail; comfortable working in a managed services environment with SLAs, time tracking, and documentation
Demonstrated interest in growing into a Business Central specialist or functional/technical consulting role

Nice To Haves

Experience with Microsoft Dynamics 365 Business Central (cloud and/or on-prem NAV)
Familiarity with Power Platform, Power BI, or integrations within the Microsoft ecosystem
ITIL Foundation certification
Microsoft certifications (e.g., MB-800 Business Central Functional Consultant)
Accounting or finance designation / coursework
Experience working in a professional services or MSP environment
Bilingual French is a strong asset

Responsibilities

Provide Tier 1–2 application support for Microsoft Dynamics 365 Business Central environments
Troubleshoot and resolve client issues related to financial workflows, system configuration, integrations, and application behaviour
Accurately assess issues, document findings, and resolve or escalate as appropriate
Deliver a high-quality client experience through phone and digital support channels
Collaborate with senior analysts and specialists on complex or recurring issues
Perform root-cause analysis and contribute to known-error databases and problem management documentation
Follow established ITIL-aligned service processes (incident, request, change) within a multi-client managed services environment
Support user access, configuration updates, basic data corrections, and reporting inquiries
Contribute ideas to improve process efficiency, service quality, and client outcomes