ERP Application Manager

Carilion Clinic•Roanoke, VA

1d•$118,789 - $190,070•Onsite

About The Position

The ERP Applications Manager is responsible for the strategic leadership, configuration, optimization and ongoing support of the ERP systems (Workday, UKG, etc) across the organization. This role, centered within the Technology Services Group (TSG), partners closely with HR, Finance, Supply Chain business leaders to ensure Workday is stable, scalable, secure and aligned with critical objectives. The ideal candidate brings deep functional expertise, strong people leadership and hands-on experience managing complex ERP environments.

Requirements

Bachelors Degree in Computer Science, Information Technology, or Healthcare Business. 4 years of relevant experience may be considered in lieu of Bachelors Degree.
Minimum 5 years of IT experience.
ITIL Foundation Certification
Must be analytical, dependable, and detail oriented.
Must possess strong interpersonal and communication skills.
Must demonstrate solid leadership and presentation skills.
Must be self-initiated, have excellent problem-solving skills, and be customer service oriented.

Nice To Haves

Workday Pro certifications (HCM, Payroll, Financials, Supply Chain, Integrations, or Security)
Experience in large, complex, or highly regulated environments (e.g., healthcare, finance, education)
Familiarity with Agile or ITIL service management practices
Strong change management and communication skills

Responsibilities

Own the overall strategy, roadmap, and governance for the Workday ecosystem
Lead configuration, testing, deployment, and maintenance of Workday modules (e.g., HCM, Payroll, Benefits, Time Tracking, Absence, Financials, Recruiting, Learning)
Ensure system scalability, performance, data integrity, and compliance with organizational policies
Serve as the primary liaison between business stakeholders and technical teams
Translate business requirements into Workday solutions and enhancements
Provide strategic guidance on Workday capabilities, best practices, and future releases
Manage and mentor Workday analysts, administrators, and support staff
Oversee relationships with Workday and third-party vendors/implementation partners
Set priorities, allocate resources, and manage workloads across the team
Lead Workday releases, updates, and regression testing cycles
Oversee integrations between Workday and third-party systems (e.g., benefits vendors, payroll providers, identity management, ERP systems)
Ensure integrations are secure, reliable, and well documented
Implements and maintains TSG policies, procedures, and goals to meet Carilion’s needs.
Provides oversight of resource allocation for application implementation and upgrade projects.
Ensures proper operation of information systems and plans necessary application life cycle upgrades.
Manage Workday security roles, domains, and business process frameworks
Ensure compliance with data privacy, audit, and regulatory requirements
Support advanced reporting, dashboards, and analytics to enable data-driven decisions
Identify opportunities to streamline processes and improve user experience
Monitor system usage and performance metrics to drive optimization
Stay current on Workday product updates, roadmap items, and industry trends