ERP Application Analyst – Quality Assurance & Testing

American Addiction Centers • Charlotte, NC

3d • Remote

About The Position

Lead ERP quality assurance by driving test strategy, planning, and execution (SIT, UAT), managing defects, and ensuring solutions meet business, regulatory, and release standards. This is a fully remote position.

Requirements

• Bachelor's Degree (or equivalent knowledge) in Computer Science or related field.
• Typically requires 3 years of experience in business process mapping, analysis, defining business and user requirements, acceptance testing and documentation.
• Experience in using applications, operating systems and databases to include the basic hardware, platform, connectivity, and interface design.
• Experience in Healthcare applications.
• Project management experience with ability to use project management software.
• Ability to work with a minimal amount of supervision, to balance multiple tasks, be detail oriented, set priorities and accomplish assignments in a timely manner utilizing excellent customer service skills.
• Organizational and analytical skills.
• Strong problem and issue resolution skills.
• Strong written and oral communication skills.
• Ability to work closely with health care application users, vendors, and technical professionals.
• Demonstrated ability to translate user requirements into system specifications.
• Understanding of change management practices and procedures.
• Demonstrated understanding of technical components and how they relate to applications.

Nice To Haves

• Preferred remote locations in IL, WI, NC, GA

Responsibilities

• Identify, map, measure, analyze and improve routine to moderately complex clinical and business processes, problems and information requirements for assigned application(s).
• Perform current and future workflow analysis and map out critical business processes using business process reengineering techniques, industry standards and best practices.
• Prepare documentation for business requirements by using case diagrams, data flow diagrams, data models, and object models to present, discuss and analyze various dimensions.
• Evaluate whether a proposed solution meets the business and clinical needs.
• Translate user requirements into functional and technical design specifications and reviews with the user to insure accuracy.
• Prioritize requirements based on business needs and discuss the technological impact of business requirements.
• Perform applicable system(s) configuration that meets business requirements.
• Develop test plans, test cases, and test scripts to validate performance of all functions.
• Conduct effective unit, integration, system and end-user acceptance testing through execution of the tests, tracking of problem reports and documenting all final outcomes.
• Provide client and support training through development of training materials, training trainers and end-user(s) as appropriate to the project.
• Monitor system functionality and clinical and business processes instituting changes as needed.
• Effectively explains the functioning of the assigned application(s) and related systems to the users.
• Assists users with using the full functionality of the application(s) and process flow.
• Develop and maintain product documentation including: current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines.
• Completes all appropriate change and quality control documentation using department standards.
• Communicate project status and upgrades to clinic users, including any potential delays/downtime related to application(s).
• Manages multiple requests from multiple users and balances priorities.
• Schedules and manages application version upgrades for assigned applications.
• Resource for assigned application(s).
• Assist with support and troubleshooting as needed.
• Respond to user calls as necessary.

Benefits

• Comprehensive suite of Total Rewards: benefits and well-being programs
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level