ERP Analyst

Homewood Health Centre•Guelph, ON

About The Position

As an ERP Analyst, you will be an integral part of a collaborative team, focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!

Requirements

Bachelor’s Degree in Computer Science and/or Financial/Business Administration.
Proficiency in configuring and supporting ERP systems, particularly Dynamics 365.
Experience supporting and administering ERP systems in a post go-live production environment.
Experience working directly with Microsoft support to troubleshoot and resolve ERP issues.
Strong knowledge of reporting, analytics, and data visualization tools, particularly Power BI.
Familiarity with Microsoft technologies and platforms including Dynamics 365, Azure DevOps, Power Automate, SQL Server, and Power BI.
Advanced proficiency in Microsoft Office applications (e.g., Excel Pivot Tables, VLOOKUP).
Experience with data migration, data validation, and system optimization initiatives.
Knowledge of API integrations and automation tools for enhanced workflow efficiency.
Understanding of project management principles and familiarity with testing processes, including UAT and QA.
Strong customer service skills with the ability to explain technical concepts to stakeholders with varying levels of technical expertise.
Self-starter with adaptability and a proactive approach to delivering solutions in a fast-paced environment.
Ability to translate business needs from stakeholders into actionable technical requirements.
Excellent organizational, interpersonal, and communication skills with strong initiative and problem-solving abilities.

Nice To Haves

Certifications related to Dynamics 365, an asset.

Responsibilities

Serve as a liaison between internal stakeholders and Microsoft support, gathering requirements, validating solutions, and ensuring alignment with business needs.
Serve as an internal subject matter expert and primary support resource for Dynamics 365 Finance & Operations, ensuring system reliability, user support, issue resolution, and business continuity.
Support the ongoing administration, configuration, optimization, and enhancement of ERP solutions, including Dynamics 365 Finance & Operations.
Collaborate with departments and Microsoft support to assess business requirements, resolve issues, support system enhancements, and coordinate future feature and module rollouts.
Support production operations by troubleshooting issues, coordinating resolutions, managing escalations, and ensuring timely support for end users.
Participate in release management activities, including testing, validation, deployment coordination, and communication of system updates and enhancements.
Develop technical requirements, test cases, and coordinate User Acceptance Testing (UAT) activities for system enhancements, upgrades, and new functionality.
Analyze system performance, troubleshoot production issues, coordinate with Microsoft support as needed, and collaborate with IT on system updates, integrations, and continuous improvement initiatives.
Maintain documentation related to system configurations, support processes, operational procedures, and enhancement activities.
Provide day-to-day support for ERP users, including security administration, issue resolution, training, onboarding, and guidance on best practices.
Monitor ERP technology trends and recommend improvements to enhance operational efficiency, reporting capabilities, and user experience.
Support data validation, reporting, and integration activities to ensure system reliability and data integrity across platforms.