ERP Analyst 1
Federal IT Consulting (FEDITC)•New Boston, NH
•Onsite
About The Position
FEDITC is seeking an ERP Analyst I to work in the Texarkana, TX area. This position focuses on providing end-user support, Windows 11 system administration, and troubleshooting enterprise application in a secure DoD environment. A United States Citizenship and an active Secret DoD Security Clearance is required to be considered for this position.
Requirements
- Experience providing IT help desk or desktop support
- Strong knowledge of Windows 10/11 operating systems
- Familiarity with Active Directory, user account management, and group policies
- Basic understanding of networking concepts (DNS, DHCP, TCP/IP)
- Experience troubleshooting hardware, software, and connectivity issues
- Familiarity with ticketing systems (ServiceNow, Remedy, etc.)
- Basic understanding of enterprise applications and web-based systems
- Strong problem-solving and customer service skills
- Associates Degree (equivalent experience)
- CompTIA Security +
- Active Secret Security Clearance is required.
- Must be a US Citizen and pass a background check.
- Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by FEDITC’S Client(s)/Customer(s)/Prime contractor(s).
Nice To Haves
- Experience in a DoD or secure environment
- Familiarity with STIGs and cybersecurity best practices
- Basic knowledge of Windows Server administration
- Exposure to application support (not development)
- Experience with remote support tools
- Understanding of software deployment tools (SCCM, Intune, etc.)
Responsibilities
- Provide Tier 1 / Tier 2 help desk support for end users, including troubleshooting hardware, software, and network issues
- Support and maintain Windows 10/11 workstations, including installation, configuration, updates, and patching
- Assist users with account management, permissions, and access issues (Active Directory)
- Troubleshoot and support enterprise applications hosted on Windows servers and web environments (e.g., Apache Tomcat)
- Perform basic system administration tasks on Windows Server environments (2016/2019)
- Support printer, peripheral, and network connectivity issues
- Document incidents, service requests, and resolutions using ticketing systems
- Assist with software installations, upgrades, and deployments
- Ensure systems meet STIG compliance requirements and security best practices
- Support secure configurations including certificate management and endpoint security tools
- Assist with data/report access and user support for enterprise systems and dashboards
- Collaborate with database administrators, developers, and system administrators to resolve escalated issues
- Provide on-site and remote support as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
