The ER Tech provides basic patient care to promote cleanliness, safety, and comfort for infant, pediatric, adolescent, adult, and geriatric patients. Working under the direction of nursing staff, the ER Tech meets needs established through the nursing process and provides or assists with basic care. The role includes obtaining vital signs; monitoring and recording patient intake and output; answering call lights; assisting with splinting and dressings, including ace wraps; collecting stool and urine specimens; assisting with ambulation and toileting; and assisting with post-mortem care. The ER Tech notifies an RN or physician of changes in patient condition and uses the Epic EMR. The role also involves notifying ancillary departments of new orders and helping arrange consultations and transfers. In addition to patient care, the ER Tech serves as a receptionist and performs clerical duties, processes physician orders, and schedules or coordinates tests and procedures on the nursing unit. The employee maintains an organized work area and registers patients, establishes patient accounts, gathers billing and insurance information and guarantor details, obtains required signatures on face sheets and admission papers, and directs patients to the appropriate department. The ER Tech follows WGH policies and procedures for patient care and confidentiality, as well as safe practices for handling toxic substances, infection control, and fire safety.
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Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED